Cell Phone & Computer Repair Technician - Part Time
Job Description
About UrbanPlug Oakville
UrbanPlug is a local electronics repair, resale, and device lifecycle store in Oakville. We specialize in smartphone, tablet, and computer repair, pre-owned device sales, accessories, and device trade-in programs. Our mission is to extend the life of electronic devices, reduce e-waste, and provide customers with transparent, reliable, and high-quality service.
About the Role
We are seeking a motivated and customer-focused repair technician to join our team. This is also a commission-based position where your earnings are directly tied to your performance and sales targets.
Key Responsibilities
Customer Service & Sales
Provide exceptional customer service and build lasting relationships with clients
Sell pre-owned devices and accessories, meeting or exceeding sales targets
Diagnose and repair cell phones and computers efficiently
Digital Marketing & Business Development
Create and post engaging advertisements on social media platforms to showcase devices and promotions
Actively source and purchase devices through social media channels and other platforms
Drive traffic and new business to the store through online presence
Store Management
Oversee daily store operations and ensure smooth workflow
Manage inventory levels and coordinate stock replenishment
Handle cash management and end-of-day reconciliation
Open and close the store according to business hours
Ensure compliance with company policies and procedures
Administrative & Operations
Maintain accurate daily records and sales reports using Google Sheets
Monitor inventory and track device sales
Ensure the store is clean, organized, and professionally presented at all times
Required Skills & Qualifications
Minimum 2 years of experience in cell phone/computer repair or a similar domain
Strong customer service abilities with excellent interpersonal skills
Clear and effective communication skills
Previous experience selling preowned devices and accessories
Proficiency with Google Sheets for reporting and record-keeping
Active social media skills and experience with online marketing
Store management experience preferred
Self-motivated with ability to work in a commission-based environment
Detail-oriented with strong organizational skills
Employment Terms
1-month probation period
Target-based commission structure – your earnings grow with your performance
Job Type: Full-time
Benefits:
Store discount
Work Location: In-Person
Pay: From $17.60 per hour
Benefits:
Casual dress
Flexible schedule
On-site parking
Store discount
Work Location: In person
