Cashier

To deliver more than is expected to customers by providing a positive first impression, determining actual needs, delivering real solutions, adding value where possible, and leaving the customer with an impression so satisfying that no competitor is acceptable.

Cashier: What I Do, How I Do It, and Why I Do it

As a Cashier, this is what I do:

Process Transactions – I quickly and efficiently process transactions by giving the customer my undivided attention, processing purchasing through the register system following company guidelines, properly completing all transactions, adhering to all laws and regulations restricting certain transactions.

Perform Proper Bagging Techniques – I sack or assist with the sacking the customer's order, ensuring food safety by bagging different types of raw meat and toxic items separately, and ensuring products reach the customer's home in excellent condition by practicing correct product placement in the bags.

Provide Services – I provide services to my customers by identifying the customer's needs and identifying appropriate solution(s), such as carry out, and reminding them of other store services or upcoming planned events.

Problem Solving – I clearly define issues upfront and then use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner.

Safety/Quality Orientation – I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.

As a Cashier, this is how I do it:

Building Relationships – I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspectives.

Conscientiousness – I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.

Superior Customer Service/Hospitality – I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.

Integrity – I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.

Professionalism – I hold myself accountable by demonstrating a 'no excuses' approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.

As a Cashier, this is why I do it: Read more