Verified Job
Customer Support / TeleCaller
(CAN) Customer Service Desk Associate
Customer Support / TeleCaller
#723284
Remote / WFH
Walmart Canada
Job Description
WHAT YOU'LL DO
Refunds and Returns
Follows Company procedures when processing refunds and returns and completes all required forms accurately.
Customer Service Desk Support
Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
Sales Tax and Records
Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
Claims and Merchandise Handling
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Scanning and Accuracy
Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
Flexibility (Availability/Work Schedule)
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.
POTENTIAL CHALLENGES IN THIS ROLE
High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
WHY YOU'LL ENJOY WORKING HERE
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.
The minimum rate of pay for this position starts from $17.35.
Le taux horaire minimum pour ce poste débute à 17.35.
ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
500 VANIER AVE, UNIT # 1000 LABRADOR CITY, NL A2V 2W7, Canada
Refunds and Returns
Follows Company procedures when processing refunds and returns and completes all required forms accurately.
Customer Service Desk Support
Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
Sales Tax and Records
Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
Claims and Merchandise Handling
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Scanning and Accuracy
Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
Flexibility (Availability/Work Schedule)
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.
POTENTIAL CHALLENGES IN THIS ROLE
High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
WHY YOU'LL ENJOY WORKING HERE
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.
The minimum rate of pay for this position starts from $17.35.
Le taux horaire minimum pour ce poste débute à 17.35.
ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
500 VANIER AVE, UNIT # 1000 LABRADOR CITY, NL A2V 2W7, Canada
