Call Centre Representative | Entry Level Banking Industry | Full Time

Key details:

Multiple positions available in our Customer Service Representative team
Entry Level role with full 6 -7 weeks paid training provided on-site
Training start date: 28 October 2024
About the position

As a Customer Service Representative, you will join our team of incredible people, where delivering exceptional customer service is a passion and a natural part of who you are. You are a resilient, professional, high-performing team member who has the customer at the heart of everything you do.
At Foundever, our people are our greatest asset. Once you join our team, we invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals.

What You Will Do

You will answer inbound calls and assist with general banking enquiries from existing customers. These inquiries can range from credit cards, transaction/savings accounts, and online banking.
Your responsibilities will include:
• Providing customer account balances
• Replacing debit and credit cards
• Closing credit card accounts
• Updating personal information
• Resetting online banking passwords and reactivating SMS protect
• Investigating unusual transactions and loading disputes if necessary
• Triaging fraud inquiries
• Logging complaints and capturing customer feedback
• Providing customers with accurate information
• Following strict identification guidelines
There are no sales or upselling/cross-selling involved in this role.


About you

Customer service experience is highly desirable
Have a genuine interest in banking or financial services
Ability to demonstrate good computer skills and navigate multiple computer systems
Demonstrates resilience to work in a fast-paced environment and cope with tough conversations
Must have completed grade 12 (High School) or equivalent
Work Holiday and Student Visa holders are welcome to apply!
Training Period (On-Site)
• Weeks 1-3: Classroom training from Monday to Friday, 8:00 am to 4:30 pm.
• Weeks 4-7: On-the-job training from Monday to Friday. Availability for full-time hours within the span of hours between 8:00 am and 4:00 pm is required.


Various Ongoing Permanent Rosters
• More than 16 different roster options to choose from, to suit your lifestyle
• School hours and split shifts available
• Choose full-time (38 hours) or part-time (30 hours or 24 hours)
• Work-from-home opportunities.

What We Can Offer You
• Full-time paid training
• Private health care policy discounts
• Monthly social engagement activities.
Speak to our recruitment team today!


Please Note: During the training period, you will need to meet job scorecard requirements, which include attendance, assessments, trainer evaluations, and class performance. You must be able to attend 100% of the training to ensure your success! If work-from-home is offered, you must have a stable internet connection and a quiet, secure office space to service our customers to a high standard.
All applicants must have Australian work rights and be willing to undergo full background screening, including police checks, which is an essential and mandatory requirement.



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