Call Agent

Prime Teleservices Pvt. Ltd., established in 2000, is a comprehensive solution provider for customer lifecycle management processes across various industries. The company focuses on creating high-revenue opportunities for clients while ensuring exceptional customer experiences and business profitability. With a presence in Mumbai, Pune, Ahmedabad, Bangalore, Hyderabad, and Goa, Prime Teleservices delivers tailored services to meet diverse client needs.

Role Description

This is a full-time, on-site Call Agent position located in Mumbai for a Top Company's Health-Care process. The Call Agent will handle incoming and outgoing calls, assist customers with consultation, manage and set appointments with timely follow-up, and record customer interactions. The role also involves resolving customer complaints, maintaining professional communication standards, and ensuring a high level of customer satisfaction.

Shift Timings

Operative timings are - 7 am to 8 pm; * hours of work per day; 6 days week; Girls will not work after 8pm. Week-off is rotational.

Qualifications
• Strong communication, active listening, and interpersonal skills.
• Proficiency in telemarketing, customer service, and handling customer queries effectively.
• Basic computer skills, including familiarity with CRM tools and data entry software.
• Problem-solving abilities and a customer-focused mindset.
• Ability to work collaboratively in a team and deliver excellent service under pressure.
• Previous experience in a call center environment is a plus.
• Fluency in English and local languages is preferred.
• High school diploma or equivalent; additional certifications in customer service are advantageous.