Verified Job
Accounting - Finance
CAD/PLM User Success Engineer
Accounting - Finance
#706122
Remote / WFH
Job Description
About the job
We are looking for a candidate with hands-on experience on any CAD software and preferably some exposure to PLM. We have key mission to support our Customers mainly in EuroNORTH and EMEA, on Dassault Systemes suite of PLM Products.
Role & Responsibilities
Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products
Respond immediately in case of Customer Crisis situations
Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
Create Knowledge capitalization content on key technical topics
Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity
Qualifications/Experience
B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
1-3 years Industry Experience with any CAD and/or PLM software
Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
Exposure to PLM operations and concepts is an added advantage
Good English communication skills, both written and verbal required
Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
Ability to work in a fast paced dynamic environment
Inclusion statement
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
We are looking for a candidate with hands-on experience on any CAD software and preferably some exposure to PLM. We have key mission to support our Customers mainly in EuroNORTH and EMEA, on Dassault Systemes suite of PLM Products.
Role & Responsibilities
Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products
Respond immediately in case of Customer Crisis situations
Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
Create Knowledge capitalization content on key technical topics
Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity
Qualifications/Experience
B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
1-3 years Industry Experience with any CAD and/or PLM software
Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
Exposure to PLM operations and concepts is an added advantage
Good English communication skills, both written and verbal required
Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
Ability to work in a fast paced dynamic environment
Inclusion statement
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
