Business Analytics Analyst MICS Consultancy · Jaipur, Rajasthan · via BeBee

This role combines business analysis, product support, requirements documentation, Jira ticket preparation, testing and communication. You will help understand customer questions, product issues and internal business needs, and translate them into clear requirements, Software Requirements Specification (SRS) and functional documentation, user stories, Jira tickets and testable acceptance criteria. This is not a call-centre support role.

The focus is on analysing software questions, clarifying requirements, preparing documentation and helping the small software team deliver the right solution. You will work in a small software team, together with the developer, the operations team and company leadership in India. When required, you will also communicate with end users and Netherlands-based stakeholders to clarify issues, understand requirements and support product communication.

The working hours are set from 10:00 AM to 7:00 PM to allow better overlap with Netherlands-based stakeholders during the working day. Because this role involves writing requirements documentation, Jira tickets, test cases and support communication in English, and may include direct communication with end users, strong professional English is essential. As part of this role, you will also learn to use Claude and simple automation approaches to improve documentation, support handling, testing