Brand Engagement Customer Experience Associate (Hybrid, Full-Time Role)

Full job description
Job description:

Job Title: Brand Engagement Customer Experience Associate (Hybrid, Full-Time Role)

About the Role: UmedMart.com is on a mission to bring authentic, handcrafted products made by rural women entrepreneurs to homes across India. We are looking for a Brand Engagement Customer Experience Associate to be the vital link between our brand, our customers, and our marketplace operations. This is a high-impact, cross-functional role ideal for someone who is energetic, empathetic, process-driven, and passionate about meaningful communication.

Key Responsibilities:

Customer Communication Query Management
Proactively respond to customer queries and complaints via WhatsApp, email, phone calls, and social media DMs/comments.
Maintain a high standard of customer service that reflects the values and trust of the UmedMart brand.
Abandoned Cart Recovery Conversion
Reach out to users who have abandoned carts, understand their concerns, offer assistance, and convert potential leads into buyers.
Feedback Documentation Internal Coordination
Record and document customer feedback, pain points, and recurring issues.
Work with the operations, logistics, and technical teams for quick resolution and experience improvement.
Event On-Ground Marketing Management
Oversee UmedMart stalls during exhibitions, pop-up markets, and partner events across locations (requires travel).
Coordinate set-up, customer interactions, sales tracking, and branding activities on-ground.
Social Media Influencer Collaboration
Assist in planning and executing the social media content calendar.
Support posting, content coordination, and community engagement on Instagram, Facebook, LinkedIn, etc.
Identify and coordinate with relevant influencers and collaborators.
Marketplace Sales Channel Support
Assist in product listing on platforms like UmedMart.com, Amazon, IndiaMart, etc.
Ensure listings are accurate, visually appealing, and optimised for discovery and conversion.
Aid with lead qualification on platforms like IndiaMart by filtering inquiries and routing to relevant teams.
Combo Product Packaging Support Tasks
Coordinate the creation and bundling of combo packs, including packaging design inputs and logistics readiness.
Support product merchandising efforts as required across digital and physical touchpoints.
Who You Are:

Excellent communicator in English and Hindi/Marathi (verbal and written).
Empathetic, customer-centric, and solutions-focused.
Strong organisational skills with an eye for detail.
Confident managing both online and offline responsibilities.
A proactive team player who enjoys multi-tasking across departments.
Curious to learn and contribute to a fast-growing, purpose-driven e-commerce brand.
Preferred Skills:

Prior experience or internship in customer support, marketing, or e-commerce operations.
Familiarity with tools like Google Workspace, Canva, WhatsApp Business, Shopify, or CRM tools.
Ability to travel periodically for event/stall execution.
Understanding of influencer outreach or social media management is a plus.
Why UmedMart?

Work with a social enterprise creating real impact for rural women artisans and entrepreneurs.
Gain 360° exposure to customer service, marketing, content, and operations.
Enjoy a flexible hybrid work model that values your growth and creativity.
Be part of a young, collaborative, and fast-moving team that’s scaling impact across India.
Location: Hybrid – Primarily remote, with periodic travel for events/stalls.

Role Type: Full-time Compensation: Based on experience qualifications Start Date: Immediate

Apply now and help power the voice of rural India through purpose-driven commerce.

Job Types: Full-time, Fresher, Contractual / Temporary

Contract length: 10 months

Application Question(s):

This is a hybrid role that involves working from home (WFH) with occasional travel to Mumbai and Pune for events and stall-related activities. Are you comfortable with this arrangement?
Please note that you will need to use your own laptop for work. If you do not have access to a laptop, you will need to arrange for one prior to the selection. Are you comfortable with this arrangement?
Work Location: In person

Expected Start Date: 25/08/2025

Job Type: Full-time

Pay: ₹200,000.00 - ₹250,000.00 per year

Work Location: In person Read more