Branch Manager-Retail Branch Banking

In this profile you will manage the assigned branch & run it as a profit centre by managing the revenues & operations as per the compliances. Handle branch operations & work on per client revenue by targeting TPP X-selling, Liability Acquisition.Required Candidate ProfilePrior experience as branch manager will be an add on. Rich experience in client acquisition, portfolio management, compliance management & team handling.Job Role And ResponsibilitiesResponsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Banks objectivesEnhance and contribute in the growth of the company through Business DevelopmentProvision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivationAchieve individual and branch sales goals through new business sales, referrals and retention of account relationshipMaintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wiseWeekly/monthly reviews for outbound and as well as for inbound salesPrepare and review monthly activity calendar of outbound activities for RM,BSM/SOs on a weekly basis.Ensure proper on-boarding of all new customers acquiredCross-sell of products with new and as well as with existing customersConduct daily morning huddles to discuss daily plan and agenda for employeesTrack inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generationMaintain customer relationship through sourcing and on-boarding processMonitor DSR (Daily Sales report) on a regular basisManage leads through CRM (software used for entering the generated leads)Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branchCapability building and manpower managementMentor/Guide new joinees as well as existing branch employeesBrief employees on their role and expectations from themProvide timely feedback to employees on a regular basis (structured feedback)Conduct workshops and training programs for the employeesDeliverablesAchieve incremental targets for CASA, Fixed Deposits and loans, and achieve fee in terms of Mutual Funds, Gold etc.Maintain a healthy asset and liability book i.e., Journal Ledger growthCustomer Service Manage key branch relationships Ensure wait time within permissible limits as per segmental service approach Achieve customer service index scores target Ensuring no escalations at branch and complaint handlingCompliance And Risk Management Ensure operations, risk control and process adherence at branches Ensure RBI audits, inspections Maintain branch audit scoresBranch Profitability Ensure Growth in NII (Net Interest Income) for branch Increase fee income Ensure OPEX optimization (to reduce operational cost) Manage cost of cash holding at branchBrand Administration Adhere to standardized branch guidelines Upkeep and maintain the branch (spic and span adherence to FIVE S norms) Ensure availability of necessary infrastructure in branchSkills And CompetenciesAnalytical SkillsGood Communication SkillsKnowledge and understanding of banking products and servicesStrong network within and outside the branchCurrent-Account KnowledgeTeam handling skills