BPO Trainer

Key Responsibilities:
• Conduct onboarding and soft skills training
• Deliver process-specific and product training
• Evaluate trainee performance through assessments
• Create training materials and update documentation
• Monitor and report on training effectiveness
• Provide coaching for underperforming agents

Skills Required:
• Excellent communication and presentation skills
• Knowledge of BPO operations and customer service standards
• Patience, adaptability, and leadership abilities
• Experience with learning management systems (LMS) is a plus

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Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:
• Day shift

Language:
• English (Preferred)

Work Location: In person

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