International BPO : UK Process

Job Summary:

We are hiring enthusiastic and customer-focused Customer Support Executives for our International BPO operations. The role involves handling customer interactions across phone, email, or chat for clients based in the US, UK, Australia, or other global regions. You will be responsible for resolving queries, providing support, and ensuring high customer satisfaction levels in a fast-paced, service-driven environment.

Key Responsibilities:
• Handle customer inquiries via voice (inbound/outbound), email, or chat in a professional manner.
• Understand customer issues and provide accurate and timely solutions.
• Maintain a high level of product/service knowledge to assist customers effectively.
• Log all interactions and follow up where necessary using internal CRM tools.
• Meet or exceed KPIs such as First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT).
• Escalate unresolved issues to appropriate internal departments and follow up for resolution.
• Adhere to quality, compliance, and data security standards (especially in international processes like HIPAA, GDPR, etc.).

Required Skills Qualifications:
• Excellent spoken and written communication skills in English (neutral or international accent preferred).
• Min 2 Years of experience in international telecalling
• Basic computer literacy and typing skills.
• Ability to work in night shifts, weekends, or rotational shifts (based on process location/time zone).
• Strong problem-solving and interpersonal skills.
• Minimum education: High school diploma or graduate (any stream).

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:
• Cell phone reimbursement
• Provident Fund

Schedule:
• Day shift

Supplemental Pay:
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Work Location: In person Read more