BPO Executive

Job Description:We are seeking a highly motivated BPO Executive to join our team. The successful candidate will be responsible for managing and coordinating various business processes outsourced to a BPO service provider. The BPO Executive will work closely with clients and the BPO service provider to ensure that outsourcing projects are completed within the agreed-upon timelines and adhere to the company's quality standards.Responsibilities:Collaborate with clients to identify their outsourcing needs and develop a project plan that meets those needs.Communicate with the BPO service provider to ensure that the outsourcing project is executed as per the client's requirements.Monitor project progress, track key performance indicators (KPIs), and report project status to the client.Ensure that the BPO service provider adheres to the agreed-upon quality standards and resolve any issues or escalations that may arise during the project.Collaborate with internal stakeholders, such as IT and... Read more