BPO (Chat Process) (Hyderabad)

Key Responsibilities: Blended Process (Voice + Non-Voice): - Manage inbound/outbound customer calls and chat/email interactions. - Switch smoothly between voice and non-voice communication channels. - Ensure high-quality customer experience across all channels. - Achieve sales targets or service goals as per process requirements. Eligibility & Requirements: - Education: 12th pass or any graduate. - Experience: Freshers welcome; prior BPO/chat support experience is a plus. - Excellent written English communication skills (grammar, spelling, clarity). - Typing speed of 30-35 WPM with accuracy (for chat roles). - Positive multitasking ability and computer proficiency. - Comfortable working in rotational shifts, including nights and weekends. Preferred Skills: - Familiarity with CRM software and ticketing tools. - Patience and empathy while dealing with customers. - Ability to handle multiple chat windows and calls simultaneously (for blended roles). - Basic problem-solving and product knowledge.