Job highlights
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Qualifications
Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment
You have a working knowledge of electronic circuit boards, schematics, processors and computer hardware including applications, programming, and systems functionality
You’re an effective communicator, with the ability to influence and negotiate with internal and external resources and customers, to meet objectives and deliver high levels of customer service
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position
Benefits
The hourly range for this position in PA is $22.21 - $38.08 and is overtime eligible
This role also includes incentive bonus plans, on-call pay, training, and advancement opportunities
The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity
In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered
Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more
Responsibilities
This position supports the Multi-Vendor Biomedical business with our client in Phoenixville, PA
This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, and service Biomedical Equipment at customer sites
Perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training
Identifying and resolving customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel
Maintaining customer satisfaction is the primary goal
Therefore, the BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team or the customer
Independently complete PMs, FCOs, installations, and all related tasks and independently diagnose, resolve electronic, network, and mechanical problems, and resolve customer issues
For our office-based teams, this means working in-person at least 3 days per week
Onsite roles require full-time presence in the company’s facilities
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations
Job description
Job Title
Biomedical Equipment Technician 2 (Phoenixville, PA)
Job Description
Biomedical Equipment Technician 2 – Phoenixville, PA
This position supports the Multi-Vendor Biomedical business with our client in Phoenixville, PA. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, and service Biomedical Equipment at customer sites.
Your role:
• Perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.
• Identifying and resolving customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel.
• Maintaining customer satisfaction is the primary goal. Therefore, the BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team or the customer.
• Independently complete PMs, FCOs, installations, and all related tasks and independently diagnose, resolve electronic, network, and mechanical problems, and resolve customer issues.
You're the right fit if:
• You’ve acquired 2+ years of experience servicing medical equipment; general biomedical, patient monitoring, blood pressure monitors, defibrillators, or infusion pump experience highly preferred.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment. You have a working knowledge of electronic circuit boards, schematics, processors and computer hardware including applications, programming, and systems functionality.
• You have an associates degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• You’re an effective communicator, with the ability to influence and negotiate with internal and external resources and customers, to meet objectives and deliver high levels of customer service.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is a field position.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our commitment to diversity and inclusion.
Philips Transparency Details
The hourly range for this position in PA is $22.21 - $38.08 and is overtime eligible.
This role also includes incentive bonus plans, on-call pay, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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