Verified Job
Customer Support / TeleCaller
Billing Specialist-Home Health & Hospice
Customer Support / TeleCaller
#679295
Remote / WFH
Job Description
Full job description
At Transition Home Healthcare and Pathways Hospice, our associates are our most valuable asset. Each associate provides a service that directly or indirectly affects patients, families, other team members, and the public. We strive to excel in providing the highest quality healthcare and customer service possible, which is incumbent upon the excellence and commitment of our leaders and caregivers.
We are looking for a self-driven, organized individual who understands that in order to provide outstanding customer service to our patients, we must ensure that they have a great experience from the start!
Billing Specialist-Home Health & Hospice
Responsibilities:
Ensure reimbursement through efficient billing and collections operations and effective accounts receivable management.
Ensure billing and patient account records are updated in multiple EMR systems timely and accurately. Document all follow-up and necessary information in reference to the patient account.
Work aged accounts receivables, resubmit bills on overdue accounts, and submit significantly delinquent accounts to supervisor for further collection.
Gather, collate, and report key billing information to the Director of Revenue Cycle Management.
Understand the billing information system and maintain comprehensive working knowledge including upgrades and enhancements.
Establish and maintain positive working relationships with patients, family members, payors, and referral sources.
Maintain comprehensive working knowledge of insurance company and authorization requirements.
Has knowledge of payor contracts and ensures payors are billed according to contract provisions.
Protect the confidentiality of patient and organization information through effective controls and direct supervision of billing operations.
Complete other tasks as required and designated by supervisor and/or administrator.
Qualifications:
Minimum one (1) year of experience with billing processes, prior authorizations, and billing systems in home health/hospice.
Knowledge of different insurance and HMO plans and ability to research complex issues.
Working knowledge of insurance(s) for home health, authorization, and appeals requirements.
Proficient level experience in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Experience with HCHB EMR (preferred but not required).
Strong communication and interpersonal skills.
Benefits:
Competitive Pay
Generous Paid Time Off (PTO) and Holidays
Medical
Dental
Vision
Company-paid life insurance & LTD/AD&D insurance
Short-Term Disability
Supplemental Insurances (Hospital Indemnity, Cancer Policies, Legal Plans, & More!)
401(k) company match
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, ****** orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
At Transition Home Healthcare and Pathways Hospice, our associates are our most valuable asset. Each associate provides a service that directly or indirectly affects patients, families, other team members, and the public. We strive to excel in providing the highest quality healthcare and customer service possible, which is incumbent upon the excellence and commitment of our leaders and caregivers.
We are looking for a self-driven, organized individual who understands that in order to provide outstanding customer service to our patients, we must ensure that they have a great experience from the start!
Billing Specialist-Home Health & Hospice
Responsibilities:
Ensure reimbursement through efficient billing and collections operations and effective accounts receivable management.
Ensure billing and patient account records are updated in multiple EMR systems timely and accurately. Document all follow-up and necessary information in reference to the patient account.
Work aged accounts receivables, resubmit bills on overdue accounts, and submit significantly delinquent accounts to supervisor for further collection.
Gather, collate, and report key billing information to the Director of Revenue Cycle Management.
Understand the billing information system and maintain comprehensive working knowledge including upgrades and enhancements.
Establish and maintain positive working relationships with patients, family members, payors, and referral sources.
Maintain comprehensive working knowledge of insurance company and authorization requirements.
Has knowledge of payor contracts and ensures payors are billed according to contract provisions.
Protect the confidentiality of patient and organization information through effective controls and direct supervision of billing operations.
Complete other tasks as required and designated by supervisor and/or administrator.
Qualifications:
Minimum one (1) year of experience with billing processes, prior authorizations, and billing systems in home health/hospice.
Knowledge of different insurance and HMO plans and ability to research complex issues.
Working knowledge of insurance(s) for home health, authorization, and appeals requirements.
Proficient level experience in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Experience with HCHB EMR (preferred but not required).
Strong communication and interpersonal skills.
Benefits:
Competitive Pay
Generous Paid Time Off (PTO) and Holidays
Medical
Dental
Vision
Company-paid life insurance & LTD/AD&D insurance
Short-Term Disability
Supplemental Insurances (Hospital Indemnity, Cancer Policies, Legal Plans, & More!)
401(k) company match
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, ****** orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
