Verified Job
IT / Software / Data Analyst
Bilingual Technical Support Specialist, EV Charging (French/ English)- job post ChargeLab Inc.
IT / Software / Data Analyst
#758698
Remote / WFH
ChargeLab Inc.
Job Description
Full job description
Role overview
As a Bilingual Support Specialist for EV Charging at ChargeLab, your primary role will be to assist EV drivers and site hosts by providing support in both English and French. You’ll troubleshoot technical and payment-related issues, explain our products, and resolve inquiries via phone, chat, and email — ensuring a seamless experience across all channels.
This role is hands-on and customer-focused, ideal for someone who thrives in real-time problem-solving and delivering a great user experience. You’ll work cross-functionally with Support, Engineering, and Product teams to resolve issues and drive continuous improvement. A strong focus on efficiency, quality, and customer satisfaction is essential.
Role overview
As a Bilingual Support Specialist for EV Charging at ChargeLab, your primary role will be to assist EV drivers and site hosts by providing support in both English and French. You’ll troubleshoot technical and payment-related issues, explain our products, and resolve inquiries via phone, chat, and email — ensuring a seamless experience across all channels.
This role is hands-on and customer-focused, ideal for someone who thrives in real-time problem-solving and delivering a great user experience. You’ll work cross-functionally with Support, Engineering, and Product teams to resolve issues and drive continuous improvement. A strong focus on efficiency, quality, and customer satisfaction is essential.
