Verified Job
Customer Support / TeleCaller
Bilingual Technical Customer Support Level I English/French
Customer Support / TeleCaller
#699613
Remote / WFH
Job Description
Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring.
Principal Responsibilities:
Respond promptly and professionally to customer support tickets.
Document resolutions and key details in IT systems such as HubSpot.
Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.
Communicate technical updates across teams using platforms like Teams and HubSpot.
Track and resolve issues with internal IT and external vendors.
Keep users informed on issue status and next steps.
Deliver excellent customer service, addressing concerns with effective communication and problem-solving.
Availability for non-standard hours, weekends, and on-call shifts as needed.
Perform additional duties as required.
Key Requirements:
1+ year of technical support experience (Windows, Microsoft Office, PC hardware, networks, mobile devices)
Strong customer service mindset, communication, and problem-solving skills
Fluent in English and French
Ability to work non-standard hours as needed
Experience with Microsoft Servers, Windows OS, Chrome OS, and firewalls preferred
Bachelor’s in a technical field is an asset
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
This job posting is for a current vacancy with our client.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .
Principal Responsibilities:
Respond promptly and professionally to customer support tickets.
Document resolutions and key details in IT systems such as HubSpot.
Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.
Communicate technical updates across teams using platforms like Teams and HubSpot.
Track and resolve issues with internal IT and external vendors.
Keep users informed on issue status and next steps.
Deliver excellent customer service, addressing concerns with effective communication and problem-solving.
Availability for non-standard hours, weekends, and on-call shifts as needed.
Perform additional duties as required.
Key Requirements:
1+ year of technical support experience (Windows, Microsoft Office, PC hardware, networks, mobile devices)
Strong customer service mindset, communication, and problem-solving skills
Fluent in English and French
Ability to work non-standard hours as needed
Experience with Microsoft Servers, Windows OS, Chrome OS, and firewalls preferred
Bachelor’s in a technical field is an asset
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
This job posting is for a current vacancy with our client.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .
