Verified Job
Manual Labor
Bilingual Assistant Manager Wire Investigations
Manual Labor
#8459
Remote / WFH
Royal Bank of Canada
Job Description
Job Description
What is the opportunity?
Reporting to the Senior Manager, Investigations this position is responsible for leading, developing and managing all aspects of post settlement investigation activities for Wire Payments Investigations. Provides support, guidance and direction to employees and service partners. The Bilingual Assistant Manager Wire Investigations is responsible for providing leadership and direction to the team and monitors overall workflow. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.
What will you do?
• Providing analyses of budgets, project proposals, and business trends in multiple administration areas.
• Providing effective solutions to administrative business challenges.
• Participating in development of tactical plans and programs for the organization.
• Planning, developing, organizing, implementing and directing the organization's administrative function and performance.
• Track service gaps/client impact errors, performing root cause analysis as required to close gaps improving service and optimizing operational efficiency.
• Lead, coach and develop employees, ensuring a high level of employee commitment and capability through focused routines that will minimize Operational Risk associated with Sundry Losses/Operational Risk Event.
• Real time monitoring and redistribution of work in Intellitracs queue and generic mailboxes.
• Proactively identify gaps and initiate action to improve overall team performance.
• Ensure all established SLAs and procedures are adhered to.
• Effectively communicate with Clients, Service Partners and Relationship Managers in handling and resolving inquiries.
• Conduct Quality Control Assurance, utilizing a variety of daily/weekly reports and statistics to ensure processing accuracy, timeliness and consistency.
ore detail
What is the opportunity?
Reporting to the Senior Manager, Investigations this position is responsible for leading, developing and managing all aspects of post settlement investigation activities for Wire Payments Investigations. Provides support, guidance and direction to employees and service partners. The Bilingual Assistant Manager Wire Investigations is responsible for providing leadership and direction to the team and monitors overall workflow. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.
What will you do?
• Providing analyses of budgets, project proposals, and business trends in multiple administration areas.
• Providing effective solutions to administrative business challenges.
• Participating in development of tactical plans and programs for the organization.
• Planning, developing, organizing, implementing and directing the organization's administrative function and performance.
• Track service gaps/client impact errors, performing root cause analysis as required to close gaps improving service and optimizing operational efficiency.
• Lead, coach and develop employees, ensuring a high level of employee commitment and capability through focused routines that will minimize Operational Risk associated with Sundry Losses/Operational Risk Event.
• Real time monitoring and redistribution of work in Intellitracs queue and generic mailboxes.
• Proactively identify gaps and initiate action to improve overall team performance.
• Ensure all established SLAs and procedures are adhered to.
• Effectively communicate with Clients, Service Partners and Relationship Managers in handling and resolving inquiries.
• Conduct Quality Control Assurance, utilizing a variety of daily/weekly reports and statistics to ensure processing accuracy, timeliness and consistency.
ore detail
