BBOGCircle BBOG Head

The role entails conducting System & Process Visits with surprise element for selected branches especially repeat RBV, Strategic / Large Size Branches & Branches rated "C" & below, reviewing Branch visit reports by COM's / LOC reports by Cluster Heads / audit reports and analysing/ understanding the gaps whether in processes or domain knowledge or staff lapses and take corrective actions to reduce operational risk and sharing feedback with the branch controllers/ other stakeholders.

Key Responsibilities
• Perform Trend Analysis of various triggers & activities like Cosmos, EDD , Profile update, STR cases and do a qualitative monitoring and risk assessment and guiding branches for taking corrective action for risk mitigation
• Manage review of Monthly Compliance Certificate by Branches and taking corrective actions on Non Complied items through COM's
• Conduct investigations and preparation of reports - Whistleblower / Nodal Team / staff fraud & other serious irregularities and conduct RCA for escalated complaints.
• Review of all the Investigations carried out by COM & actionable thereof and also guiding branches on customer service & complaint handling issues.
• Monitor customer complaints and ensure resolution thereof within specified timelines and also take up with concerned product/process teams at CO with RCA for suitable changes to avoid recurrence.
• Hold structured meeting with cluster heads and circle head on branch /Cluster & Circle performance on various operational parameters – review and discussions on actionable
• Supervise the pending status of the Statutory Portal for all statutory notices uploaded by branches
• Identify processes for cost effectiveness & suggest automation of processes or even streamlining manual tasks.
• Review and approve various activities like GL unfreezing , EPH enhancements, initial funding reversals, approval for removing freeze in account to CLH, value dated FD opening, request for DD revalidation / cancellations, generation of signature numbers, debit to SA others for other Bank charges, closure of non activated insta kits, withdrawal of duplicate keys, short & excess cash reversals etc
• Attend to various notices / instructions / Other Statutory Matters received from law enforcing authorities and IT/ED at Circle Level and liaison with external agency like SFIO, Local police, CBI, ED, EOW, Cybercrime, SEBI, RBI
• Act as bridge between branches and various CO verticals like Legal, FCM, Compliance, Review Outsourcing activities.
• Monitor Circle compliance in various non daily quarterly / fortnightly / half yearly activities – eg vendor bill payments / HRVIEW monitoring / Locker Break Open activites and its adherence to Bank`s extant guidelines /Circle Vendor Management Committee/vendor outsourcing review / new branch opening formalities / various reports to be collated and submitted for the Circle to CO at periodic intervals etc.
• Monitor Circle CRL and liaison with the Issue Dept of local RBI. – helping branches to identify local disposal avenues, guiding branches on monitoring of cash intensive accounts as also managing & supervising bi monthly / half yearly CC cash verification
• Monitor COM daily rhythm, handling of various operational queries of branches and reviewing cluster branches performance and training of resources of ope

Qualifications:

Optimal qualification for success on the job is:
• Graduation from a recognized institute.
• MBA from Tier 1 College

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:
• Proficiency in the computer systems
• Excellent problem solving and communication skills