Bank Private Patient Coordinator

As Private Patient Coordinator, you will support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance. The role will support the conversion warm leads into appointments and admissions in order to meet key performance targets whilst delivering our Purpose of providing ‘outstanding personalised care.’

Duties and responsibilities (not limited to):

Manage in bound Self-Pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking by providing a timely and conscientious service
Through a consultative approach proactively convert patients post consultation to imaging, physiotherapy or surgical admission depending on their need ensuring patients get the treatment they need within the Spire network
Support Patient Service Centres at peak times specifically with the follow up of quotes
Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability taking bookings and payments where appropriate
Work with closely with consultants and medical administration teams to follow up and inform patients as to the next steps in their care
Support patients in the navigation of Insured (PMI) pathways where your skills will support a smooth patient pathway within the Spire Network this may include supporting patients to get preauthorisation
Support patients requiring specialised services find the right part of the Spire network for their care to ensure continuity for the patient and retention for Spire
Who we're looking for

Strongly customer centric
Face to face customer experience
Comfortable handling sensitive conversations
Confident approach to handing a variety of systems
Enjoys working in a collaborative, fast paced team environment
Be able to work effectively a national sales framework whilst focussing the needs of the local population
Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
Benefits

Bank colleagues are paid weekly
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
Free uniform
Free DBS
Full induction, including mandatory training updates
Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team Read more