Bank Administrator - Allied Services

Spire Liverpool Hospital is a leading provider of private hospital treatments for our patients in the Northwest of England. With a full multidisciplinary medical team, we’re specialists in a wide range of treatments. Our high-quality accommodation and aftercare means we’re committed to looking after you and your health.

Working Hours: Various shifts between 7:30 a.m. and 8:30 p.m.

Contract Type: Bank/Zero hours

As Administrator, you will be responsible for providing an efficient, professional reception service and to ensure the provision and maintenance of an efficient patient administration service within the Allied Services department.

Duties and responsibilities

Provide a professional reception service to patients attending appointments in Imaging or Physiotherapy
Answering telephone queries in a professional and friendly manner
Provide and maintain an efficient bookings system for patients attending Imaging and physiotherapy using SAP and RIS (computer software)
Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers’ products, policies and initiatives
Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held
Maintain departmental electronic and manual filing systems accurately
Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
Who we're looking for

Good standard of secondary education with demonstrable literacy and numeracy skills
Track record of successful delivery in a similar role, in an office and / or customer service environment
Excellent interpersonal and communication skills
Ability to build and maintain effective working relationships, both internally and externally
Strong focus on delivering and meeting customer expectations
Confident telephone manner with the ability to communicate with a wide range of customers at all levels
The ability to work effectively as part of a team
IT literate and a competent user of the MS Office suite of products
Able to work under pressure and to tight deadlines, with good organisational skills
Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

Bank colleagues are paid weekly
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
Save an average of £50 per month with our free onsite car park
Access to Spire Healthcare pension
Access to Blue Light Card
Free uniform
Free DBS
Full induction, including mandatory training updates
Opportunities for further training and progression into permanent posts
Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team Read more