Backend Executive

Profile: Technical Executive

Key Responsibilities:

ATM Application Management.
Responsible for monitoring the Transactions of the ATM machine.
Troubleshoot software related problem of ATM machine.
Research analysis of incident.
Addition, Deletion Update of ATM machines and card Configuration.
Coordinate with developer team for implementation of Updates.
Providing logs of the ATM machine status reports to the Bank.
Plans and schedules the installation, de-installation and relocation of the company's ATM machines. Coordinates with data processing, outside vendors and other operational areas as required.
Profile: Executive

Main Responsibilities:-

Working in ATM Monitoring (24*7)
Dispatch the FLM and SLM calls to the concern FLM (Executive) for make machine operational.
Incident Management
Taking follow-ups on pending calls call closure.
Handling all kinds of query (customer/Flm), escalation calls etc.
To co-ordinate with customers develop good relations with them
All emails reply on time to customer as well as seniors.
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Monday to Friday
Night shift
Language:

English (Required)
Work Location: In person

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