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Back Office Processing Agent (Bilingual Frech and English)
Jobs
#691036
Full Time
Job Description
As part of Finastra’s transition of its Canadian student loan servicing business to Nelnet, our teams are supporting hiring for a number of roles that will help shape the next chapter of this long-standing, mission-driven business.
Nelnet—North America’s largest and most respected student loan servicer—has officially acquired Finastra’s Canadian student loan servicing operations. This 450+-person team brings decades of experience serving 2.4 million borrowers across the country and will continue operating independently from Mississauga, Ontario, under Nelnet Diversified Services.
This is an exciting moment to join a purpose-driven organization known for stability, service excellence, and innovation across lending, payments, technology, and professional services. Nelnet’s mission is simple: to serve others and make dreams possible.
Job Description
The Back Office Operations Analyst (RBC QSL) is responsible for examining and completing requests regarding payment(s) applications for borrowers with student loans. The role entails using both internal tools and access to the loan servicing system to update repayment schedules under the repayment guidelines.
Skills and Experience
(Bilingual Frech and English)
High School Diploma required.
High attention to detail is required to ensure schedules are updated accurately and/or to identify discrepancies to the current loan schedule(s)
Excellent keyboarding skills, with the ability to successful maintain high quality standards.
Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality.
Excellent communication skills (verbal/written/interpretation).
Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations
Excellent time management skills, with the ability to adapt to an ever-changing environment.
Basic to intermediate mathematical skills would be preferred.
Hours of Work
Must be flexible between 8am-4pm. pm, Monday through Friday & Saturdays 7:30 am to 3:30 pm
Location
5995 Avebury Rd, Mississauga, ON L5R 3P9 (This is a fully onsite role).
Pay: $36,000.00-$38,000.00 per year
Language:
French (required)
Work Location: In person
Nelnet—North America’s largest and most respected student loan servicer—has officially acquired Finastra’s Canadian student loan servicing operations. This 450+-person team brings decades of experience serving 2.4 million borrowers across the country and will continue operating independently from Mississauga, Ontario, under Nelnet Diversified Services.
This is an exciting moment to join a purpose-driven organization known for stability, service excellence, and innovation across lending, payments, technology, and professional services. Nelnet’s mission is simple: to serve others and make dreams possible.
Job Description
The Back Office Operations Analyst (RBC QSL) is responsible for examining and completing requests regarding payment(s) applications for borrowers with student loans. The role entails using both internal tools and access to the loan servicing system to update repayment schedules under the repayment guidelines.
Skills and Experience
(Bilingual Frech and English)
High School Diploma required.
High attention to detail is required to ensure schedules are updated accurately and/or to identify discrepancies to the current loan schedule(s)
Excellent keyboarding skills, with the ability to successful maintain high quality standards.
Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality.
Excellent communication skills (verbal/written/interpretation).
Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations
Excellent time management skills, with the ability to adapt to an ever-changing environment.
Basic to intermediate mathematical skills would be preferred.
Hours of Work
Must be flexible between 8am-4pm. pm, Monday through Friday & Saturdays 7:30 am to 3:30 pm
Location
5995 Avebury Rd, Mississauga, ON L5R 3P9 (This is a fully onsite role).
Pay: $36,000.00-$38,000.00 per year
Language:
French (required)
Work Location: In person
