Verified Job
IT / Software / Data Analyst
Availability and Capacity - Manager
IT / Software / Data Analyst
#627149
Remote / WFH
Job Description
We will only be considering Australian Citizens and Permanent Residents for this role
Availability and Capacity Manager
At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
We’re looking for an experienced
Availability and Capacity Manager
to join our Enterprise Business division, leading critical ITIL-aligned processes across performance, risk, and service availability. You’ll play a key role in ensuring Optus’ managed services consistently meet or exceed client expectations, helping prevent incidents before they occur and driving continuous service improvement. If you’re detail-driven, client-focused, and thrive in complex environments, this is the role for you
Your Day-to-Day:
Govern and maintain Availability and Capacity Management processes across strategic enterprise accounts, ensuring compliance with contractual obligations.
Analyse performance data, availability trends, and capacity risks—delivering timely, actionable insights and preventative recommendations.
Produce and assure monthly Availability and Capacity reports, collaborating with reporting teams, engineers, and client delivery managers.
Engage directly with clients and internal stakeholders as the single point of contact for capacity- and availability-related issues, audits, or service risks.
Identify and escalate Single Points of Failure (SPOFs), working cross-functionally to remediate issues before they impact SLAs.
Maintain accurate documentation, process governance, and participate in audits to ensure operational excellence and customer confidence.
What We're Looking For:
Extensive experience in managed IT services, ideally in service management or client delivery.
Proven experience in Availability or Capacity Management in large, enterprise environments.
Strong working knowledge of ITIL frameworks (ITIL 4 Foundation required; PPO or Intermediate certifications highly regarded).
Analytical and technical skills across network, voice, data, and infrastructure environments, with experience using tools such as Grafana, Riverbed, ServiceNow, or Helix.
Excellent stakeholder engagement and communication skills across business, technical, and government clients.
Strong problem-solving ability, attention to detail, and commitment to continuous improvement in a high-accountability environment
What’s in it for you?
3 days in the office, 2 days remote – with flexible hours to suit!
Inclusive gender neutral paid Parental Leave of up to 16 weeks
Competitive leave including 2 additional 'Connected Leave' days
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Ready to take the first step in your tech career? Apply now!
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit
https://www.optus.com.au/about/inclusion-diversity
.
Availability and Capacity Manager
At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
We’re looking for an experienced
Availability and Capacity Manager
to join our Enterprise Business division, leading critical ITIL-aligned processes across performance, risk, and service availability. You’ll play a key role in ensuring Optus’ managed services consistently meet or exceed client expectations, helping prevent incidents before they occur and driving continuous service improvement. If you’re detail-driven, client-focused, and thrive in complex environments, this is the role for you
Your Day-to-Day:
Govern and maintain Availability and Capacity Management processes across strategic enterprise accounts, ensuring compliance with contractual obligations.
Analyse performance data, availability trends, and capacity risks—delivering timely, actionable insights and preventative recommendations.
Produce and assure monthly Availability and Capacity reports, collaborating with reporting teams, engineers, and client delivery managers.
Engage directly with clients and internal stakeholders as the single point of contact for capacity- and availability-related issues, audits, or service risks.
Identify and escalate Single Points of Failure (SPOFs), working cross-functionally to remediate issues before they impact SLAs.
Maintain accurate documentation, process governance, and participate in audits to ensure operational excellence and customer confidence.
What We're Looking For:
Extensive experience in managed IT services, ideally in service management or client delivery.
Proven experience in Availability or Capacity Management in large, enterprise environments.
Strong working knowledge of ITIL frameworks (ITIL 4 Foundation required; PPO or Intermediate certifications highly regarded).
Analytical and technical skills across network, voice, data, and infrastructure environments, with experience using tools such as Grafana, Riverbed, ServiceNow, or Helix.
Excellent stakeholder engagement and communication skills across business, technical, and government clients.
Strong problem-solving ability, attention to detail, and commitment to continuous improvement in a high-accountability environment
What’s in it for you?
3 days in the office, 2 days remote – with flexible hours to suit!
Inclusive gender neutral paid Parental Leave of up to 16 weeks
Competitive leave including 2 additional 'Connected Leave' days
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Ready to take the first step in your tech career? Apply now!
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit
https://www.optus.com.au/about/inclusion-diversity
.
