Associate|Customer Care|Aster RV Hospital

v To liaison between patient and various departments of the hospital for service requirements.

v To provide periodical report to the manager on the patient complaints/feedback and action pending status.

v To support PR activity at other units of the hospital as and when needed.

v To maintain cordial relationship with other departments and promote teamwork.

v To activity take part in the functions/celebrations organized by the hospital.

v To participate and contribute to department quality initiatives.

v To be aware of departments performance and objective

v To be adhered to organization grooming standard

v To carryout data collection / support in data collection and record maintenance.

v To adhere to the safety norms of hospital, follow both patient, and staff safety rules.

v To ensure trained/oriented about the quality systems of the department and follow the training requirements of the organization and department.

v Adhere to all organizational policies.

v To perform any service oriented job / task when assigned by the superior.

v To coordinate with internal and external teams and processes for comfort of Patients

v Maintain and monitor discharge TAT for IP Patients.

v Support the manager in implementation of new plans and innovation

v Participate in regular meetings, Trainings and briefings (6 average training hours to be maintained per month)
To oversee for OPD rooms readiness Read more