Associate, SRE Ops, Middle office Technology

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Roles & Responsibilites Java, Java script, Maria DB and Cloud Support Awareness in Software Development Life Cycle knowledge on waterfall and Agile methodology Strong expertise in development experience in Java (banking applications, preferable corporate risk) and willing to provide the development & support activities. Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident report Experience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real time and batch systems. Perform deep-dive analysis for all major incidents, coordinating with all support teams, Infra teams to identify root cause in both Application and Infrastructure areas. Experience in Executing continuous service improvement plan, monitoring, process improvement and automation. Experience in Major Change management process to make sure no critical incidents reported during weekend cutover activities. Experience in managing Capacity Monitoring, Server Patching (Production environment): Experience in managing Bank wide DR, BCP coordination / scheduling Good communication skills and stakeholder management Follow the standards of the Bank. Closely work with Dev teams. RequirementsMust have at least 6+ years’ experience in BFSI sector providing application support, with multiple upstream-downstream systems involving online (API driven) and Offline (batch processing) interactions. Root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Application Support, Deployment of Release, patches & fixes on Platform