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Associate Service Desk Representative
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#29910
Remote / WFH
Diebold Nixdorf · 3.5
Job Description
Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists.
Engages with customer
Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists.
Engages with customer
