Associate ManagerInvestigationRCU

Job Title - Associate Investigation Place of work - Mumbai Business Unit - Retail Banking Function - Risk Job Purpose: As a fraud investigation analyst with IDFC, the person will be part of the RCU (Risk Control Unit) division, that takes care of transactional fraud investigations. They will be conducting investigations ( including video-based) on suspicious transactions, and required to take critical business decisions. Roles & Responsibilities: Preparing investigations Reads and evaluates the case details flagged by arbitration layer Follow and determine strategy for cognitive interview (video-based) by referring and following guidelines for investigation procedure taking into account the cases and interviewee (Sales Officer/Customer) characteristics Collecting evidence Conducts the cognitive interview (video-based) to document customer story and surface any inconsistencies from data Probe and validate contradictions in the statements to complete the collection of evidence Paraphrases and summarizes the interview with justification for his decision Determining conclusions and follow-up actions Gives a preliminary stance on the conclusion Passes case to RCU manager, in specific negative circumstances, where he/she needs guidance, for final determination of conclusion, Documentation of the investigation for record and reference Educational Qualifications: Graduate - Any Post Graduate - Any Experience: Conversational abilityin at least 1 regional language- preferably Southern (All 4)Western (Bengali, Assamese and Oriya), Punjabi, Marathi and Gujarati 1-2 years of AML Alert, Transaction Monitoring calling experience. Good on-video experience Job Title - Associate Investigation Place of work - Mumbai Business Unit - Retail Banking Function - Risk Job Purpose: The role holder has the responsibility for assisting the unhindered investigations for allegations related to fraud, corruption, and misconduct with regard to Bank financed operations, administrative budgets and misuse of Bank resources. The outcomes of these investigations are to be transmitted and administered under the Bank's disciplinary framework. The role holder is expected to proactively support the processes for ensuring work products of the highest standards. Roles & Responsibilities: Assist in conduction of sensitive and complex interviews and investigations Support in Implementation of policies to prevent fraud activities and recover any incurred losses Assist in controlling, tracking, and analyzing allegations, investigations and findings Ensure compliance with chain of custody procedures, maintaining case records, testimony and evidence Prepare Investigation Reports relating to investigative findings, discuss and defend the findings, conclusions and recommendations Assist in developing statistical analyses of both on-going and completed investigations