Associate Manager, Consumer Retention Marketing, New Verticals
Job Description
reputed company s mission is to grow and reputed company local economies. By building intelligent, last-mile delivery technology for local cities, reputed company connects people with the local businesses they care about helping grow businesses and the communities that support those businesses. The mission of our Consumer Retention Marketing team is to build lasting relationships with our customers as soon as they engage with reputed company by providing them with a personalized, cross-channel experience that delights them and drives them to reputed company to reputed company to reputed company the products, merchants, and deals that are relevant to them.
About the Role
We are looking to bring on a strategic, solution-oriented, and creative retention marketer to join the New Verticals retention team. In this role, you will reputed company on launching and iterating on CRM programs that reputed company reputed company and retention for emerging lines of businesses on reputed company. The ideal candidate is reputed company to think big picture and ideate on the Cx lifecycle in one reputed company, and seamlessly transition into the weeds of campaign execution and reporting in the next. They have experience building reputed company with cross-functional teams, building trusted relationships with cross functional partners, and reputed company at making data-informed reputed company to accomplish campaign and business objectives.
Key areas of support include: creating and maintaining campaigns & workflow reputed company for New Vertical efforts, including offer, reputed company, and audience testing; analyzing the reputed company of initiatives on key business metrics like order reputed company reputed company and reputed company; creative ideation & iteration, including creative optimization w/ the help of internal creative resources; consulting and overseeing reputed company for various Cx workstreams. In this role, you will collaborate with reputed company parts of the business (reputed company & operations, brand, product marketing, analytics) and with our Retention team to create and execute strategies that engage and retain reputed company customers on emerging lines of business at reputed company.
You will report to our Manager of Lifecycle on New Verticals. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote
You re excited about this opportunity because you will
Work to support new business lines and expansion opportunities, such as Grocery and Beauty, through thoughtful, strategic, multi-channel CRM strategies
Manage end-to-end development and execution of email and in-app campaigns.
Create adhoc campaigns as reputed company as detailed customer reputed company flows with actionable trigger points to reputed company conversion and engagement based on customer insights
Create the reputed company and reputed company for the reputed company testing in CRM channels
Be responsible for tracking your initiatives, reporting reputed company out to team proactively and identifying next steps from campaign learnings
Establish a strong working relationship with cross functional stakeholders in our Product, Marketing Operations, Analytics and reputed company teams
Stay reputed company on marketing best practices in email and reputed company notifications, sharing learnings and insights regularly with the broader marketing team
We re excited reputed company because you have
4+ years experience in customer retention marketing, customer engagement, or CRM operations
Results-oriented with an exceptional reputed company record of developing profitable retention programs and exceeding performance targets
Highly motivated with an entrepreneurial spirit and ability to work independently, while also reputed company to build strong internal relationships and reputed company on initiatives
Passion for customer experience and increasing the value of customers
Strong analytical skills; reputed company to create data-driven marketing strategies and campaigns end to end
Strong stakeholder management and interpersonal skills
Bachelor s degree or equivalent experience; Master s degree a plus
Basic knowledge of SQL, reputed company and data visualization platforms (e.g. Tableau, reputed company) are reputed company-to-haves
About reputed company
At reputed company, our mission to reputed company local economies shapes how reputed company members reputed company quickly, learn, and reiterate in order to reputed company impactful reputed company that display reputed company for our reputed company of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed
