Associate Director, Student Residential Services

Location
Melbourne VIC
 
Full job description
Excellent opportunity within Student Residential Services at Swinburne University
Full-time, ongoing position at our Hawthorn campus
HEW Level 9 + 17% super and attractive staff benefits


About the Role
Are you ready to shape the residential experience for over 600 students from across Victoria, Australia, and the globe? Swinburne University is seeking a dynamic leader to join us as Associate Director, Student Residential Services.

Based at our vibrant Hawthorn campus, this pivotal role offers the opportunity to lead a dedicated team in delivering high-quality, inclusive, and engaging on-campus accommodation. You’ll drive strategic planning, oversee capital development, and ensure compliance with national standards—all while fostering a safe, respectful, and empowering community for our residents.

We’re looking for someone with strong leadership and relationship management skills, a passion for student wellbeing, and a proven track record in managing complex incidents and residential services. If you’re future-focused, collaborative, and ready to make a lasting impact, we want to hear from you.

Join us in creating tomorrow’s student experience—today.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:
Demonstrated management experience and strong leadership skills and service delivery in a related industry, preferable in student and/or residential services
Demonstrated ability to manage critical and complex incidents and has strong problem-solving skills.
A strong passion, understanding and empathetic on the personal and academic needs of tertiary students.
Proven ability to manage teams to maintain compliance with legislative and accreditation requirements.
Excellent written and verbal communication skills including the ability to liaise and negotiate effectively with stakeholders and contractors.


Qualifications
Degree (and/or postgrad) qualifications in a relevant field such as property management, commerce or social services and relevant experience in providing student services and/or accommodation / property services, or equivalent.

About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au

Applications Close: Sunday 27th July 2025 at 5:00pm.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact DCR@swin.edu.au or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to talentacquisition@swin.edu.au (general enquiries will not be answered by phone).

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.
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