Associate Director, Digital Transformation

Job Summary

Job Description

What is the opportunity?
You will Lead strategy development and guide execution as part of a lean team. Requires learning quickly and communicating clearly to enrich information into actionable intelligence that informs decision making and guides execution along the strategic roadmap for Business Client Services (BCS).

The Business and Client Services (BCS) group is the functional core of RBC Capital Markets’ trading and lending activities. We provide our business partners greater efficiency, scalability and control within their operational processing, helping to ensure the firm’s continued growth and success.

The Digital Transformation and Business Architecture teams shape and advance the BCS transformation roadmap through a holistic lens including people, processes, data and technologies. Through a variety of tools and methodologies, our team strives to clearly articulate a vision for the future of our business, and drive towards it, in collaboration with our business and IT partners.

As an Associate Director of Digital Transformation, a typical day might include the following:

Acting as a business analyst and learning a functional process
Developing a strategic vision with practitioners, partners, and senior leaders
Developing program, project, and initiative level roadmaps for which you will provide planning and execution guidance
Modeling functional capabilities and learning how a business delivers its services
Auditioning ideas to various levels of the organization to create robust value propositions and bolster a sense of ownership across stakeholders
Testing ideas to ensure conviction of belief is based on evidence
Liaise with and manage cross-functional teams to architect, implement, test and continuously deliver solutions to our clients
Presenting key strategies to communicate vision, roadmap and achieve buy-in from senior management and stakeholders
Thought-leadership on key and emerging technologies, competitive landscape and capital markets transformation
Business casing, forecasting, opportunity analysis, and pitch materials
Developing elements of the client journey and experience ownership
Identify improvement opportunities in BCS, and leverage rapid experimentation and research to discern the right solution
Report progress of project status, milestones, and achievements to stakeholders
Lead the comprehensive mapping, analysis and redesign of business processes to identify inefficiencies and opportunities for technology automation, process improvements and home-of-best-fit recommendations
Establish and maintain relationships with vendors and service providers in assessing new technologies and industry trends
Who We’re Looking For

You have a bachelor’s degree and at least 4 years of experience in financial services, strategy consulting, or engineering
You have a broad view of the enterprise and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
You have helped lead the comprehensive mapping, analysis and redesign of business processes to identify inefficiencies and opportunities for technology automation, process improvements and home-of-best-fit recommendations
You have an entrepreneurial spirit, a hunger to learn, and the ability to exercise the self control necessary to diplomatically defend the important from the urgent
You are a client-first strategic thinker with enterprise vision
You are results-oriented and focused on client, user, and business outcomes
You develop and leverage structured approaches, frameworks and toolkits
You are an inspiring culture and change champion
You can captivate an audience through engaging communication and influence
You are highly capable of learning quickly and deeply
You have a strong interest in people and their stories
You have experience discerning and communicating value propositions
You have experience partnering closely with a variety of stakeholders and are comfortable presenting to senior executives
You establish and maintain relationships with clients, vendors, and service providers in assessing business decisions that involve investment while considering new technologies and industry trends
You have delivered commendable customer service experiences in a fast-paced environment
Nice to have

1 year experience in commercial/corporate credit or banking
Experience reviewing/creating business plans
Experience in education
Team-based success experience
A great understanding of the industry trends in digitization and automation space, software providers and the factors that differentiate an organization
Working knowledge of applying business architecture principles to business solutions
Strong product leadership skills and the ability to own a portfolio of projects end-to-end independently, including a track record of successful product deliveries
You have experience with Agile methodologies, mindset and tooling including JIRA and Confluence
Proven experience in consulting or similar strategic, transformation focused industry roles considered an asset
Portfolio based relationship management experience
What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options
Job Skills

Adaptability, Business Cases, Business Storytelling, Commercial Banking Operations, Corporate Banking Operations, Corporate Cash Management, Crisis Management, Decision Making, Delegating Tasks, Digital Transformation, Experimentation, Experiment Planning, Framework Design, Group Problem Solving, Interpersonal Relationship Management, Loan Trading, Long Term Planning, Operational Delivery, Process Improvements, Program Management, Proof of Concept (POC), Relationship Management, Strategy Development, Syndicated Loans, Time Management
Additional Job Details

Address:

+0 WESTERN PKY:BEDFORD
City:

BEDFORD
Country:

Canada
Work hours/week:

37.5
Employment Type:

Full time
Platform:

CAPITAL MARKETS
Job Type:

Regular
Pay Type:

Salaried
Posted Date:

2025-04-24
Application Deadline:

2025-05-08
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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