Associate | Communications Operations

The Communications Associate job prepares and edits organizational communications for a variety of internal and external communications materials and media. Working under general supervision, this job is responsible for ensuring that the organization's employees have access to business information and knowledge.

Key Responsibilities and Duties
• Edits and reviews publications for one or more communication mediums.
• Conducts interviews and collects information from various sources to prepare into written format.
• Reviews special articles and submits final drafts and layouts to media production for review.
• Participates in communications publication production and distribution activities with internal and/or external print and/or design vendors.
• Provides recommendations to management on messaging and communications formats to maintain clarity and accuracy of message.
Educational Requirements
• University (Degree) Preferred
Work Experience
• 2+ Years Required; 3+ Years Preferred
Physical Requirements
• Physical Requirements: Sedentary Work

Career Level
6IC

Key Responsibilities and Duties
• Ensure successful delivery of communications and measurement across digital channels – including email, web, social, app, survey and signage capabilities
• Manage end-to-end operations for email systems (e.g., Poppulo) and all digital channels
• Pull and analyze metrics across all digital channels and summarize key findings and areas for improvement (e.g., associate engagement, QA, etc)
• Develop strong cross-functional relationships with IT, HR, Associate Communications and other shared services to meet channel development goals.
• Partner with IT and HR to build turnkey metrics capabilities for the Nuveen Executive Leadership Team.
• Drive operational excellence by building repeatable and/or automated processes that simplify how we operate.

Must Haves Skills
• Proven communication skills (particularly written and verbal)
• Proficiency in Poppulo email distribution system
• Expert knowledge of SharePoint intranet platform
• Proficiency in Microsoft Power Platform including Power Automate, Power Apps and Power BI
• Expert knowledge of Microsoft Office particularly Excel and Powerpoint

Good to Have Skills
• Proficiency with Qualtrics survey program
• Experience in financial services industry preferred.

#LI-RK1

Related Skills
Audience Insights, Business Acumen, Communication Channel Management, Communication Strategy, Consultative Communication, Content Development, Continuous Improvement Mindset, Relationship Management, Story Telling, Strategic Thinking, TIAA Products/Services Acumen

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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