Verified Job
Other Jobs
Assistant Manager - CC
Other Jobs
#32292
Remote / WFH
Durafit · 2.6
Job Description
Supporting the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
Monitoring service quality by conducting sample checks on calls and emails
Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity
Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery
Recruiting, training, coaching and performance managing
Monitoring service quality by conducting sample checks on calls and emails
Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity
Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery
Recruiting, training, coaching and performance managing
