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Assistant Director, Customer Relationship Manager Full-time Temporary
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#4778
Remote / WFH
Infrastructure Canberra
Job Description
Closes: 11 May 2026
Classification: Senior Officer Grade C
Salary: $127,597 - $136,873 plus superannuation
Position No: 68805
Directorate: Infrastructure Canberra
Advertised (Gazettal date): 04 May 2026
Contact Officer: Hollie Curtis on Hollie.Curtis@act.gov.au or 0403073464
Details: Infrastructure Canberra’s vision is to enrich and connect our communities through sustainable and transformative infrastructure, places and spaces. At Infrastructure Canberra (iCBR), we are the Territory’s expert on capital infrastructure and property, working collaboratively with partners to deliver high‑quality, fit‑for‑purpose places that support community life across the ACT.
Within Infrastructure Canberra, Delivery – Places and Spaces is responsible for whole‑of‑life asset management and maintenance, and the delivery of property programs and projects across the ACT Government portfolio. This includes the management of community, cultural and arts facilities that play a vital role in supporting creativity, participation and connection across Canberra.
The Assistant Director, Customer Relationship Manager (Arts) is a key leadership role within the Customer and Asset Management Branch – Community and Government Engagement Team. The position is responsible for managing customer relationships across a diverse portfolio of non‑government tenants occupying Territory‑owned buildings, with a particular focus on arts and community organisations and hireable venues.
This role provides strategic leadership and oversight of tenancy and relationship management for ACT Government arts facilities, ensuring tenants are supported to operate effectively within safe, well‑maintained and fit‑for‑purpose buildings. The position works proactively with arts organisations, venue hirers and internal stakeholders to resolve issues, coordinate services and support planning for future needs, capital works and upgrades.
In addition, the role manages the iCBR Hireable Venues Team, ensuring the delivery of high‑quality, customer‑centred venue hire services across multiple community venues. This includes oversight of venue operations, bookings processes, stakeholder engagement and performance reporting, as well as leadership of staff supporting broader community tenancy, licensing and portfolio management functions.
The Assistant Director works closely with technical, operational, legal and project teams across Infrastructure Canberra, providing high‑quality advice, managing risks and issues, and contributing to effective decision‑making through clear briefings, reports and stakeholder engagement. This role is suited to a collaborative leader with strong customer relationship management skills and a commitment to delivering excellent service outcomes for the arts and community sectors.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience and perspectives can thrive and contribute their unique talents to the ACT Public Service and the ACT community. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people of all genders, sexes and sexualities.
Eligibility /Other Requirements: Driver’s license Class C is essential.
Note: This a temporary position available for a period of nine months. A Merit Pool may be established from this selection process and may be used to fill vacancies over the next 12 months.
How to Apply: Submit a two-page written response addressing why you are best suited for this position and your experience against the Professional/Technical Skills and Knowledge, Behavioural Capabilities and Compliance Requirements/Qualifications outlined in the Position Description.
A current curriculum vitae and names and contact details for two referees.
Applications should be submitted .
Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
#LI-DNI
Note
This a temporary position available for a period of nine months.
Show more
Classification: Senior Officer Grade C
Salary: $127,597 - $136,873 plus superannuation
Position No: 68805
Directorate: Infrastructure Canberra
Advertised (Gazettal date): 04 May 2026
Contact Officer: Hollie Curtis on Hollie.Curtis@act.gov.au or 0403073464
Details: Infrastructure Canberra’s vision is to enrich and connect our communities through sustainable and transformative infrastructure, places and spaces. At Infrastructure Canberra (iCBR), we are the Territory’s expert on capital infrastructure and property, working collaboratively with partners to deliver high‑quality, fit‑for‑purpose places that support community life across the ACT.
Within Infrastructure Canberra, Delivery – Places and Spaces is responsible for whole‑of‑life asset management and maintenance, and the delivery of property programs and projects across the ACT Government portfolio. This includes the management of community, cultural and arts facilities that play a vital role in supporting creativity, participation and connection across Canberra.
The Assistant Director, Customer Relationship Manager (Arts) is a key leadership role within the Customer and Asset Management Branch – Community and Government Engagement Team. The position is responsible for managing customer relationships across a diverse portfolio of non‑government tenants occupying Territory‑owned buildings, with a particular focus on arts and community organisations and hireable venues.
This role provides strategic leadership and oversight of tenancy and relationship management for ACT Government arts facilities, ensuring tenants are supported to operate effectively within safe, well‑maintained and fit‑for‑purpose buildings. The position works proactively with arts organisations, venue hirers and internal stakeholders to resolve issues, coordinate services and support planning for future needs, capital works and upgrades.
In addition, the role manages the iCBR Hireable Venues Team, ensuring the delivery of high‑quality, customer‑centred venue hire services across multiple community venues. This includes oversight of venue operations, bookings processes, stakeholder engagement and performance reporting, as well as leadership of staff supporting broader community tenancy, licensing and portfolio management functions.
The Assistant Director works closely with technical, operational, legal and project teams across Infrastructure Canberra, providing high‑quality advice, managing risks and issues, and contributing to effective decision‑making through clear briefings, reports and stakeholder engagement. This role is suited to a collaborative leader with strong customer relationship management skills and a commitment to delivering excellent service outcomes for the arts and community sectors.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience and perspectives can thrive and contribute their unique talents to the ACT Public Service and the ACT community. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people of all genders, sexes and sexualities.
Eligibility /Other Requirements: Driver’s license Class C is essential.
Note: This a temporary position available for a period of nine months. A Merit Pool may be established from this selection process and may be used to fill vacancies over the next 12 months.
How to Apply: Submit a two-page written response addressing why you are best suited for this position and your experience against the Professional/Technical Skills and Knowledge, Behavioural Capabilities and Compliance Requirements/Qualifications outlined in the Position Description.
A current curriculum vitae and names and contact details for two referees.
Applications should be submitted .
Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
#LI-DNI
Note
This a temporary position available for a period of nine months.
Show more
