Verified Job
IT / Software / Data Analyst
Assistant Contract Technical Rep SKGS
IT / Software / Data Analyst
#726533
Remote / WFH
S & K Technologies, Inc.
Job Description
This position is in the Information Technology and Cyber Security (ITACS) Office of Puget Sound Naval Shipyard & Intermediate Maintenance Facility (PSNS & IMF) and is that of an Assistant Activity Contract Technical Representative (ACTR). The ACTR provides interface between technical aspects of Navy Marine Corp Internet (NMCI) and the operational requirements of the command. This position involves user account management, ordering new network seats, tracking of orders, asset management, requesting changes to existing services, resolving day-to-day operational issues, troubleshooting assistance, data call support, and communicating guidance.
User Support and Procedures:
Manage user accounts – including creation, transfers, and reactivations
Manage user access to network resources; manage account profiles, permissions, and access to resources using NMCI Enterprise Tool (NET) and Active Directory.
Create and submit purchase requests for new items
Maintain asset management using NET
Order and issue NMCI assets to users
Support users in equipment set up (creating a profile, setting up wireless settings, mapping network drives, gaining access to appropriate mailboxes... etc) and relocations
Move, install, and setup IT hardware such as scanners, laptops, and desktops
Support technology refreshes and application testing initiatives
Provide NET Support by creating NET MACs for customer and other ACTRs that need assistance, assist with NET Buildouts, collaborate with Information Assurance Analyst
Provide user support by creating NMCI Move, Add, Change (MAC) for customer and ACTRs that need assistance
Troubleshoot issues that arise with the desktop environment and develop solutions or workarounds to those issues
Provide technical knowledge to monitor and review NMCI Next Generation (NGEN) compliance with Service Level Agreement (SLA) performance requirements.
Provide monthly reports on inventory and usage metrics.
Assist in the development of desktop security measures that provide automated compliance with Government Client policies.
Assist in the development of user training materials, provide user training
Assist with activities and processes pertaining to the mobile device inventory/setup.
Support ACTR team with asset Tech Refreshes, Fiscal Year Rollovers, and system upgrades.
Customer Interface:
Be the primary interface to the assigned department(s) government users from within the IT organization
Escalate necessary tickets and ensure CTR is aware of escalation. Act as the point person for government client escalation issues to appropriate team to resolve
Provide user training for IT related assets
Work closely with other command ACTRs to manage the access and work required under the NMCI/NGEN contract, as well as defining the technical requirements as they relate to shipyard business. Serves as corporate shipyard representative on various work groups established as necessary.
Subcontractor is not excluded from providing labor in support of other Task Areas as required, if it is deemed to be in the best interests of the Program.
Education
High School diploma or equivalent
Bachelor’s Degree in an IT related field is desired
Experience
Minimum of 2 years of IT Support experience desired
Minimum 2 years of experience with Microsoft Windows operating systems is desired
Minimum of 2 years of experience with Microsoft products (MS Office Suite) is desired
Solid knowledge and demonstrated experience working with IT hardware and software
Knowledge of Web and Network architectures and technologies
Ability to communicate effectively on technical issues with a broad range of customers and fellow employees
Good telephone skills and knowledge of troubleshooting problems with product vendors
Ability to understand and execute instructions furnished in written, verbal, or diagram form
Problem solving and analytical skills, and the capability to prioritize daily work schedule in keeping with productivity standards
License, Cert or Registration
CompTIA Certification required: A+ CE, Network + CE, Security + CE, or higher is required.
The ability to obtain and maintain security clearance
Special knowledge, skills, & abilities
Prefer experience working in a government contracting organization and a working knowledge of the NMCI and PSNS IT policies and procedures
Knowledge of Contract Management as it relates to NMCI/NGEN and IT.
Knowledge of a wide range of computer applications, services, techniques, requirements, methods, and procedures including familiarity with approaches used by other government agencies and /or the private sector to accomplish a variety of projects and task in the assigned specialty areas.
Knowledge of the Navy Marine Corps Intranet contract and other NMCI-related systems, such as NET, eMarketplace, etc.
Ability to process concurrent tasks and work with other team members to accomplish larger or complex tasks
Experience working in compliance with published regulations, manuals and instructions from NAVSEA, DoD, DoN, Shipyard Departments and industry standards.
SKT, Inc. is an EEO/Veteran/Disabled employer. To see a list of our benefit package, please visit www.sktcorp.com/careers
User Support and Procedures:
Manage user accounts – including creation, transfers, and reactivations
Manage user access to network resources; manage account profiles, permissions, and access to resources using NMCI Enterprise Tool (NET) and Active Directory.
Create and submit purchase requests for new items
Maintain asset management using NET
Order and issue NMCI assets to users
Support users in equipment set up (creating a profile, setting up wireless settings, mapping network drives, gaining access to appropriate mailboxes... etc) and relocations
Move, install, and setup IT hardware such as scanners, laptops, and desktops
Support technology refreshes and application testing initiatives
Provide NET Support by creating NET MACs for customer and other ACTRs that need assistance, assist with NET Buildouts, collaborate with Information Assurance Analyst
Provide user support by creating NMCI Move, Add, Change (MAC) for customer and ACTRs that need assistance
Troubleshoot issues that arise with the desktop environment and develop solutions or workarounds to those issues
Provide technical knowledge to monitor and review NMCI Next Generation (NGEN) compliance with Service Level Agreement (SLA) performance requirements.
Provide monthly reports on inventory and usage metrics.
Assist in the development of desktop security measures that provide automated compliance with Government Client policies.
Assist in the development of user training materials, provide user training
Assist with activities and processes pertaining to the mobile device inventory/setup.
Support ACTR team with asset Tech Refreshes, Fiscal Year Rollovers, and system upgrades.
Customer Interface:
Be the primary interface to the assigned department(s) government users from within the IT organization
Escalate necessary tickets and ensure CTR is aware of escalation. Act as the point person for government client escalation issues to appropriate team to resolve
Provide user training for IT related assets
Work closely with other command ACTRs to manage the access and work required under the NMCI/NGEN contract, as well as defining the technical requirements as they relate to shipyard business. Serves as corporate shipyard representative on various work groups established as necessary.
Subcontractor is not excluded from providing labor in support of other Task Areas as required, if it is deemed to be in the best interests of the Program.
Education
High School diploma or equivalent
Bachelor’s Degree in an IT related field is desired
Experience
Minimum of 2 years of IT Support experience desired
Minimum 2 years of experience with Microsoft Windows operating systems is desired
Minimum of 2 years of experience with Microsoft products (MS Office Suite) is desired
Solid knowledge and demonstrated experience working with IT hardware and software
Knowledge of Web and Network architectures and technologies
Ability to communicate effectively on technical issues with a broad range of customers and fellow employees
Good telephone skills and knowledge of troubleshooting problems with product vendors
Ability to understand and execute instructions furnished in written, verbal, or diagram form
Problem solving and analytical skills, and the capability to prioritize daily work schedule in keeping with productivity standards
License, Cert or Registration
CompTIA Certification required: A+ CE, Network + CE, Security + CE, or higher is required.
The ability to obtain and maintain security clearance
Special knowledge, skills, & abilities
Prefer experience working in a government contracting organization and a working knowledge of the NMCI and PSNS IT policies and procedures
Knowledge of Contract Management as it relates to NMCI/NGEN and IT.
Knowledge of a wide range of computer applications, services, techniques, requirements, methods, and procedures including familiarity with approaches used by other government agencies and /or the private sector to accomplish a variety of projects and task in the assigned specialty areas.
Knowledge of the Navy Marine Corps Intranet contract and other NMCI-related systems, such as NET, eMarketplace, etc.
Ability to process concurrent tasks and work with other team members to accomplish larger or complex tasks
Experience working in compliance with published regulations, manuals and instructions from NAVSEA, DoD, DoN, Shipyard Departments and industry standards.
SKT, Inc. is an EEO/Veteran/Disabled employer. To see a list of our benefit package, please visit www.sktcorp.com/careers
