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Area manager- Axis Bank- Bangalore
Work from home
#718637
Remote / WFH
Aditya Birla Group · 4.1 Karnataka
Job Description
Designation:
Location: India Karnataka Indra Nagar,Bangalore
Organization: Financial Services
Job Description:
Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.
2) Dimensions
What are the areas (in quantitative terms) the job has an impact on?
Dimension
Remarks
1.
Manpower (Nos.)
4-5 depending on the relationship
Indirect – could range from 20 to 25
2.
Business Impact
Xxx
Target - (Individual )
Annualized Premium (AVG)– 5 to 10 Cr
Complete accountability of the Sales Target of the Vertical which has a direct impact on the Relationship’s top-line target.
Customer Complaints
0 Customer Complaints
At HDFC Customer Complaints are critical and hence every vertical head will look personally
Persistency
80% Premium Persistency
80% Policy Persistency
Drive 13 month Rolling Premium Persistency
3) Job Context & Major Challenges
(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?
Key Challenges for the role –
High dependency on HDFC Bank relationships who may have their own priorities so alignment is the key.
Balancing between the process requirement and expectations of the Channel partners
4) Principal Accountabilities
Accountability
Supporting Actions
Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the company
Continuous interaction ( as per RH / ZH's defined grid ) with the channel partners
Mapping all the key decision makers & build review mechanism per mapping basis decided Intervals
Aggressively downloading all the RnR activities to be run by BSLI
Ensure smooth function of the sales and other processes in order to maximise business potential.
Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module.
Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling
Maintain the expense gap in order to reduce the cost
Understanding the need of the expense
Taking commitment from the channel before any spending or allocation of the budget
Maintain a SM wise expense tracker
Ensure relevant people in the right place right time in order to maximise the productivity
People Retention @ 90% levels to be maintained
Understanding the strength of the resource and depending on that allocating job responsibility
Evaluating the opportunity of each business unit and allocating targets as per that
Recruit, develop and train team members to maximize productivity
Position gaps / Vacancy to be filled within a TAT of T+15 Days
Ensure the right method of business acquisition in order get the profitable mix for the organisation
Scrutinise the business on regular basis
Maintain quality checks. Monitor Customer Complaints and adhere to defined resolution TATs - T + 72 Hrs
Take necessary documented actions against defaulting employees on quality / conduct parameters
Ensure Persistency targets ( from 2nd year ) as per the company norms so that renewals take place on time
Regular MIS flow and Communication with Channel Partners on T-30 Basis ( T Being the renewal date )
Resolve queries as and when required to ensure that renewal takes place on time
Fortnightly renewal status review mechanism to be followed internally
Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top Line
Identify innovative methods working with the relationship to enhance penetration of the database
SM Review Mechanism to have 40% Activation with 2 Case / Active @ 50K ATS to be focused
Ensure Product Mix - Trad 50% : ULIP 40% : Term 10%
15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in-depth understanding of Channel needs
Identify training needs for the in-house and channel partner teams
Regular Product Updates and Comparative Analysis should be shared with Bank Leadership / Hierarchy
5) Job Purpose of Direct Reports
Sales Manager / Senior Sales Manager: To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.
6) Relationships (If Applicable)
Internal
Frequency
Nature
TPD Support Team
Training Manager
HR Dept
Customer Service Team
Client Service Team
Daily
Weekly twice
Weekly
Daily
Daily
Process, login and issuance related
Training related
Recruitment and other issue
Follow up regarding service issue
Follow up regarding issuance
External
Frequency
Nature
Bancassurance partner
Client – prospect
Daily
Daily
All issue
Business and service
7) Organizational Relationships (Separate Annexure to be
Attached)
Head HR & Admin
Chief Mgr - HR
Perf, Comp & Ben.
SIGN-OFF
Signature
Name
Date
Job Analyst
Signature
Name
Location: India Karnataka Indra Nagar,Bangalore
Organization: Financial Services
Job Description:
Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.
2) Dimensions
What are the areas (in quantitative terms) the job has an impact on?
Dimension
Remarks
1.
Manpower (Nos.)
4-5 depending on the relationship
Indirect – could range from 20 to 25
2.
Business Impact
Xxx
Target - (Individual )
Annualized Premium (AVG)– 5 to 10 Cr
Complete accountability of the Sales Target of the Vertical which has a direct impact on the Relationship’s top-line target.
Customer Complaints
0 Customer Complaints
At HDFC Customer Complaints are critical and hence every vertical head will look personally
Persistency
80% Premium Persistency
80% Policy Persistency
Drive 13 month Rolling Premium Persistency
3) Job Context & Major Challenges
(What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone?
Key Challenges for the role –
High dependency on HDFC Bank relationships who may have their own priorities so alignment is the key.
Balancing between the process requirement and expectations of the Channel partners
4) Principal Accountabilities
Accountability
Supporting Actions
Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the company
Continuous interaction ( as per RH / ZH's defined grid ) with the channel partners
Mapping all the key decision makers & build review mechanism per mapping basis decided Intervals
Aggressively downloading all the RnR activities to be run by BSLI
Ensure smooth function of the sales and other processes in order to maximise business potential.
Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module.
Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling
Maintain the expense gap in order to reduce the cost
Understanding the need of the expense
Taking commitment from the channel before any spending or allocation of the budget
Maintain a SM wise expense tracker
Ensure relevant people in the right place right time in order to maximise the productivity
People Retention @ 90% levels to be maintained
Understanding the strength of the resource and depending on that allocating job responsibility
Evaluating the opportunity of each business unit and allocating targets as per that
Recruit, develop and train team members to maximize productivity
Position gaps / Vacancy to be filled within a TAT of T+15 Days
Ensure the right method of business acquisition in order get the profitable mix for the organisation
Scrutinise the business on regular basis
Maintain quality checks. Monitor Customer Complaints and adhere to defined resolution TATs - T + 72 Hrs
Take necessary documented actions against defaulting employees on quality / conduct parameters
Ensure Persistency targets ( from 2nd year ) as per the company norms so that renewals take place on time
Regular MIS flow and Communication with Channel Partners on T-30 Basis ( T Being the renewal date )
Resolve queries as and when required to ensure that renewal takes place on time
Fortnightly renewal status review mechanism to be followed internally
Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top Line
Identify innovative methods working with the relationship to enhance penetration of the database
SM Review Mechanism to have 40% Activation with 2 Case / Active @ 50K ATS to be focused
Ensure Product Mix - Trad 50% : ULIP 40% : Term 10%
15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in-depth understanding of Channel needs
Identify training needs for the in-house and channel partner teams
Regular Product Updates and Comparative Analysis should be shared with Bank Leadership / Hierarchy
5) Job Purpose of Direct Reports
Sales Manager / Senior Sales Manager: To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.
6) Relationships (If Applicable)
Internal
Frequency
Nature
TPD Support Team
Training Manager
HR Dept
Customer Service Team
Client Service Team
Daily
Weekly twice
Weekly
Daily
Daily
Process, login and issuance related
Training related
Recruitment and other issue
Follow up regarding service issue
Follow up regarding issuance
External
Frequency
Nature
Bancassurance partner
Client – prospect
Daily
Daily
All issue
Business and service
7) Organizational Relationships (Separate Annexure to be
Attached)
Head HR & Admin
Chief Mgr - HR
Perf, Comp & Ben.
SIGN-OFF
Signature
Name
Date
Job Analyst
Signature
Name
