Apprentice

Full job description
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

JD- Customer Service
Short Brief on role: The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level.

Key Responsibilities:
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Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.
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Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.
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Longstanding unit’s follow-up with customers.
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Perform timely system related updates.

Requirements and Specific Skills:
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Graduate
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Communication skills (written oral, both in English relevant vernacular language).
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Systems savvy and basic exposure to MS-Office applications.
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Demonstrable team-player skills and ability to meet timelines and deadlines.
Come along on CMA CGM’s adventure ! Read more