Application Support Analyst and Developer iOSAndroid

V-Key is one of the world’s leading deep-tech companies in mobile cyber-security. Our patented technology V-OS has been deployed by top banks, mobile payment providers, and governments to secure software solutions and protect more than 100 million users globally.


We are rapidly expanding into new markets and new customer segments. Apart from securing digital transactions for everyone, we are also enabling new generation technology by providing the cyber-security infrastructure for banking, government and smart homes, among many others.


At V-Key, we are building towards a future where technology users can enjoy unprecedented security and convenience.


We are looking for an Application Support Analyst and Developer (iOS/Android).


Duties and Responsibilities

Work with the customers for integration of the V-Key SDK components and resolve issues faced in the apps belonging to various customers
Work within engineering team time to time to develop, maintain, and launch new features and extend platform functionality
Understand the use case flow of the product APIs and recommend the right usage to the customers
Act as L2/L3 support and work with customer support team during office hours and visit on-site for issues requiring deeper discussion and collaboration
Diagnose, troubleshoot and identify solutions using Root Cause Analysis for reported issues
Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems timely
Review mobile app logs for troubleshooting and provide resolution for the issues reported
Retrieve logs from the client’s app for troubleshooting and provide practical resolution
Work with customer mobile app development teams to beta/pilot launch the apps with V-Key SDKs integrated
Should be flexible to analyse the issues faced in the product on both iOS and Android platforms
Study the impact of mobile OS upgrades and patches on the Product and the client app
Adopt a pro-active approach to keep the service delivery managers and engineering teams informed on possible impacts to the customer apps
Depending on requirement, successful candidate will be working in a hybrid arrangement with some part being on-site at client’s location in India and some remote support for Middle East and / or South-East Asia regions

Requirements

Bachelor degree or diploma in Computer Science or related field
Good hands-on knowledge in either one of Android or iOS with basic understanding of the other
Around 2 years of software development working experience in Android/iOS mobile application development is preferred
Fresh graduates are also welcome to apply provided they have done university level project in Android or iOS and have keen interest in the area
Working experience with Android SDK, NDK and Java. Knowledge in Kotlin and experience in iOS Development would be advantageous
Understanding and implementation experience with XCODE
Understanding of the full mobile development, maintenance and support life cycle
Good knowledge of application design principles, practices design patterns, DevOps and software development life cycles (SDLC)
Publicly demonstrable work via GitHub/Blog/Apps on play/appstore etc would be considered a big plus
Prior working experience in a customer facing role would be advantageous
A strong self-starter and able to work with minimal supervision
Ability to work in a dynamic, fast moving and growing environment
Critical thinker and problem-solving skills
Team player with great interpersonal and communication skills with can-do attitude
Working experience in banking / financial sector will be a plus
Working experience in cyber security industry will be a big plus
Ability to plan ahead in order to establish an effective and appropriate course of action for self and others