Verified Job
IT / Software / Data Analyst
Analyst/Developer – Specialty 3
IT / Software / Data Analyst
#700669
Remote / WFH
Job Description
• Location:
Chicago, Illinois
Type:
Contract
Job #102559
Analyst / Developer – Specialty 3
Application Operations – Tier 2 Support
Location: Chicago, IL or Peoria, IL (Hybrid – 2 days onsite; may transition to 5 days onsite)
Duration: 12?month contract
Schedule: Monday–Friday, 1st Shift
Compensation: $60–$63/hour (W2) with medical, dental, vision, and 401(k) benefits
About the Role
This role supports a customer?facing, cloud?hosted application environment with a strong focus on Tier 2 operational support. The position emphasizes incident triage, issue resolution, monitoring, and automation, ensuring application reliability and availability.
The ideal candidate brings a hands?on operations mindset, experience troubleshooting cloud services, and comfort working in high?ticket?volume support environments.
Key Responsibilities
• Triage and resolve Tier 2 application support tickets in alignment with defined SLAs
• Spend approximately 50–70% of time handling and resolving support tickets
• Troubleshoot application issues across cloud services, APIs, and databases
• Perform root?cause analysis using logs, monitoring tools, and data comparison techniques
• Monitor application availability, performance, and alerts
• Partner with teams implementing and expanding monitoring and alerting capabilities
• Develop scripts and automation to reduce recurring incidents and manual operational work
• Document resolutions clearly and provide follow?up communication to stakeholders
• Participate in off?shift or weekend escalation support as needed
Required Qualifications
• Bachelor’s degree with 5–7 years of relevant experience, including at least 2 years in application support
OR technical certification with 8+ years of relevant experience
• Minimum 2 years of hands?on experience supporting cloud?based applications
• Strong cloud experience, with emphasis on Azure (AWS experience is a plus)
• Solid experience using SQL / SQL Server for data analysis and issue triage
• Experience working with Adobe Experience Manager (AEM) at a basic to intermediate level
• Exposure to application frameworks such as JavaScript, Angular, or Spring Boot
• Experience with application monitoring and alerting tools (e.g., Application Insights, Grafana, ThousandEyes, or similar)
• Hands?on scripting experience with Python, PowerShell, or similar languages
• Demonstrated operational mindset focused on troubleshooting, reliability, and availability
Preferred Qualifications
• Background in data operations or data analytics supporting production applications
• Experience improving application availability and performance in an operations or SRE?adjacent role
• Familiarity with automation pipelines or CI/CD tooling
• Experience working with high?availability or autoscaling cloud environments
Soft Skills & Expectations
• Strong analytical and problem?solving abilities
• Clear, professional communication with technical and business stakeholders
• Ability to prioritize work in a fast?paced, ticket?driven environment
• Ownership mentality when handling incidents and driving resolution
• Comfortable working in a hybrid, customer?facing operational setting
#LI-DO1
#INDOEM
Chicago, Illinois
Type:
Contract
Job #102559
Analyst / Developer – Specialty 3
Application Operations – Tier 2 Support
Location: Chicago, IL or Peoria, IL (Hybrid – 2 days onsite; may transition to 5 days onsite)
Duration: 12?month contract
Schedule: Monday–Friday, 1st Shift
Compensation: $60–$63/hour (W2) with medical, dental, vision, and 401(k) benefits
About the Role
This role supports a customer?facing, cloud?hosted application environment with a strong focus on Tier 2 operational support. The position emphasizes incident triage, issue resolution, monitoring, and automation, ensuring application reliability and availability.
The ideal candidate brings a hands?on operations mindset, experience troubleshooting cloud services, and comfort working in high?ticket?volume support environments.
Key Responsibilities
• Triage and resolve Tier 2 application support tickets in alignment with defined SLAs
• Spend approximately 50–70% of time handling and resolving support tickets
• Troubleshoot application issues across cloud services, APIs, and databases
• Perform root?cause analysis using logs, monitoring tools, and data comparison techniques
• Monitor application availability, performance, and alerts
• Partner with teams implementing and expanding monitoring and alerting capabilities
• Develop scripts and automation to reduce recurring incidents and manual operational work
• Document resolutions clearly and provide follow?up communication to stakeholders
• Participate in off?shift or weekend escalation support as needed
Required Qualifications
• Bachelor’s degree with 5–7 years of relevant experience, including at least 2 years in application support
OR technical certification with 8+ years of relevant experience
• Minimum 2 years of hands?on experience supporting cloud?based applications
• Strong cloud experience, with emphasis on Azure (AWS experience is a plus)
• Solid experience using SQL / SQL Server for data analysis and issue triage
• Experience working with Adobe Experience Manager (AEM) at a basic to intermediate level
• Exposure to application frameworks such as JavaScript, Angular, or Spring Boot
• Experience with application monitoring and alerting tools (e.g., Application Insights, Grafana, ThousandEyes, or similar)
• Hands?on scripting experience with Python, PowerShell, or similar languages
• Demonstrated operational mindset focused on troubleshooting, reliability, and availability
Preferred Qualifications
• Background in data operations or data analytics supporting production applications
• Experience improving application availability and performance in an operations or SRE?adjacent role
• Familiarity with automation pipelines or CI/CD tooling
• Experience working with high?availability or autoscaling cloud environments
Soft Skills & Expectations
• Strong analytical and problem?solving abilities
• Clear, professional communication with technical and business stakeholders
• Ability to prioritize work in a fast?paced, ticket?driven environment
• Ownership mentality when handling incidents and driving resolution
• Comfortable working in a hybrid, customer?facing operational setting
#LI-DO1
#INDOEM
