Analyst - HK Remittance [T500-19083]

About Us:

MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

Purpose of the Job:

Responsible for smooth processing of foreign Remittance transactions as assigned by the TL/DH. Demonstrate high level of accuracy and understanding levels of the transactions. Assist TL/DH in overall activities of the team. Responsible for preparing and sharing various MIS required for the department. Coordinate with CSD and Branch for smooth conduct of transactions.

Primary Responsibilities

Strategic:
• Demonstrate and achieve high level of accuracy and proficiency in handling customer transactions and co-ordinate with Branches to ensure timely processing of Remittance transactions.
• Maintain and publish the pending status of transactions to branches and CSD
• Gain knowledge on the regulatory, global and internal guidelines.
• Support TL / DH to ensure implementation of Policies and IUP in all India Branches and MGS Ops.
• Prepare and circulate regulatory returns like R-Return and other internal and HO related reports.
• Execute any additional activities assigned by DH as per requirements.
• Support launching of New Product arrangement by conducting UAT.

Financial:
• Share initiatives towards cost reduction, automation and digitization and support seniors in execution of the same.

Customer:
• Deliver a high quality of service to enhance the function's reputation and meet customer's expectations.
• Work in partnership with Branches towards execution of remittance transactions in timely manner.
• Work with CSD and branches towards timely resolution of transaction discrepancies and customer queries.
• Update status of pending documents and send suitable correspondence and do follow up with Branches

People:
• Support team and DH for creating appropriate backup system. Take initiatives to guide and train new joiners and junior staff.

Other / Control:
• Support the Department Head in ensuring a high level of customer service is adopted by all members of the team and escalate any unresolved items immediately.
• Ensure that all transactions under own area of responsibility are processed, confirmed and settled in a timely and accurate basis, in accordance to set procedures.
• Proactively involve in alert resolution
• Maintain good working knowledge of industry trends, products, relevant laws and regulations.
• Adhere to Bank policies as well as guidelines.
• Ensure guidelines related to sanctions screening, regulatory checks etc are strictly adhered to and QA results at desired levels
• Provide support to the team by assisting in day to day working of the Department.
• Assist customers in resolving queries pertaining to their account.
• Timely submission of Statutory and MIS reports.
• Escalate any unresolved complex enquiries to more experienced members of the team.

Skills Knowledge:

(e.g. Capability, Traits required for the role)
• Strong PC skills (MS Office).
• Sound knowledge of Trade Finance products.
• Good interpersonal skills to deal courteously and effectively with others.
• Good understanding of basic banking products.
• Understanding of local relevant regulations.

Education Professional Qualifications:
• Graduate and / or Post Graduate.
• CDCS Certification would be preferred.

Length Type of Experience:
• Minimum of 3-6 years of relevant experience Read more