Verified Job
Retail / Counter Sales
Agriculture Parts Inside Sales Representative- job post Fawcett Tractor Supply Ltd
Retail / Counter Sales
#804846
Remote / WFH
Fawcett Tractor Supply Ltd
Job Description
Full job description
Company Overview
At Fawcett Tractor, a Parts ASAP company, we’ve built North American’s most comprehensive source for agricultural and construction parts by seamlessly uniting companies, teams, processes, knowledge bases – and our most important resource – our Parts ASAP people.
Our Parts ASAP people support our growth and define our success by embracing the driving principles at our company’s core: unparalleled access to parts for all types of equipment, an unrelenting commitment to customer success, and a constant drive for improvement.
Summary
This position is responsible for customer-initiated calls seeking company-supplied products. Customer requests are researched and matched against available inventory to create sales as well as outsourcing products from vendors for non-stocked items requested to meet customer needs, eventually leading to closing sales and meeting monthly targets.
Responsibilities
Handles inbound customer requests for pricing and availability.
Acknowledges and responds to all customer emails within 30-minute to 1-hour timeframe.
Enters quotes and invoices into the company’s invoicing system.
Prepares and supplies customers with freight quotes and invoices.
Locates alternative products that are not in stock from approved vendors.
Takes ownership of issues that arise and keeps the customer informed of the status of resolution.
Logs all interactions with the customers, via email, text, phone or in person.
Ensures client notes are accurate and contain details to provide proper follow up.
Ensures timely follow-ups on open end user quotes, super end user quotes and other assigned quotes.
Maintains accurate records of all client follow-up activities.
Reviews and monitors dormant customers, follows up when necessary.
Manages quotes, quote follow up and customer service to build a repeat customer base Develops and manages relationships with key accounts, including quote follow up Acknowledges and responds to web and email submitted quote requests.
Provides consistent, superior customer service; ensures all customer needs are identified and addressed; maintains a high level of customer satisfaction at all times.
Company Overview
At Fawcett Tractor, a Parts ASAP company, we’ve built North American’s most comprehensive source for agricultural and construction parts by seamlessly uniting companies, teams, processes, knowledge bases – and our most important resource – our Parts ASAP people.
Our Parts ASAP people support our growth and define our success by embracing the driving principles at our company’s core: unparalleled access to parts for all types of equipment, an unrelenting commitment to customer success, and a constant drive for improvement.
Summary
This position is responsible for customer-initiated calls seeking company-supplied products. Customer requests are researched and matched against available inventory to create sales as well as outsourcing products from vendors for non-stocked items requested to meet customer needs, eventually leading to closing sales and meeting monthly targets.
Responsibilities
Handles inbound customer requests for pricing and availability.
Acknowledges and responds to all customer emails within 30-minute to 1-hour timeframe.
Enters quotes and invoices into the company’s invoicing system.
Prepares and supplies customers with freight quotes and invoices.
Locates alternative products that are not in stock from approved vendors.
Takes ownership of issues that arise and keeps the customer informed of the status of resolution.
Logs all interactions with the customers, via email, text, phone or in person.
Ensures client notes are accurate and contain details to provide proper follow up.
Ensures timely follow-ups on open end user quotes, super end user quotes and other assigned quotes.
Maintains accurate records of all client follow-up activities.
Reviews and monitors dormant customers, follows up when necessary.
Manages quotes, quote follow up and customer service to build a repeat customer base Develops and manages relationships with key accounts, including quote follow up Acknowledges and responds to web and email submitted quote requests.
Provides consistent, superior customer service; ensures all customer needs are identified and addressed; maintains a high level of customer satisfaction at all times.
