Aged Care Navigator

Job description
Full time fixed term opportunity until 30 June 2025 with possible extension within the Carer Gateway Services program
Based in Bundaberg, QLD
$43.08ph - $46.35ph (SCHADS Level 4B) + Salary Packaging up to $15,8++ + 17.5% Leave loading + Super


Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

About This Program

The Department of Health and Aged Care (DOH) has funded the implementation of the Aged Care Navigator Program (ACNP) through Carer Gateway to support Older Carers/family Carers of frail aged people to navigate the My Aged Care system.

The DOH have funded Wellways Carer Gateway Service to deliver the ACNP in Queensland and Southwestern Sydney, Nepean Blue Mountains.

The Aged Care Navigator position is to 30 June 2025 (with possibility of extension) within the Carer Gateway Services program. Carer Gateway Services were implemented in 2020 in the context of national reforms and represents an exciting era for the delivery of innovative Carer services through funded service providers.

To be successful in this role

This role is responsible for supporting Older Carers and Carers supporting frail aged people, including hard-to reach populations, such as Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CALD) communities, to better understand and access the My Aged Care system in Queensland, Southwestern Sydney and Nepean Blue Mountains.

The objective of the role is to ensure that Carers have access to the information and support they require to successfully engage with My Aged Care system. The role will also work in collaboration with the My Aged Care Assessment teams and contact centre staff to ensure Carer outcomes are met

You will also need:

Tertiary qualifications in a related field (e.g. social work, human services, aged care, community services or health) and/or demonstrated relevant experience
Current valid Driver’s License
Appropriate IT skills
Evidence of working rights within Australia (birth cert/passport/visa)
National Police Check (less than 12 months old)
Blue Card and NDIS Worker Screening Check/Yellow Card QLD
NDIS Worker Orientation Module Certificate – free online course


About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What We Offer

A purpose driven culture where people can thrive, everyone is respected, and differences are valued
An equitable, diverse, and socially inclusive work environment
Salary packaging up to $15,8++ enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
Meal and Entertainment allowance via salary packaging up to $2,650 per annum
Receive 17.5% leave loading every time you take annual leave
Paid parental leave after 12 months of ongoing employment
Access for you and your family to our Employee Assistance Program


For a confidential discussion about the role, please contact Cherie Pope at cpope@wellways.org or 0435 704 +00

APPLY click here for a copy of the position description

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you’d like to know more about our reconciliation commitment, click here Reconciliation Wellways

Job Description Summary

Join a life changing program to support carers, our unsung heroes, to be the best version of themselves whilst caring for others

Contract End Date

30/06/2025

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How To Apply Read more