Verified Job
Hardware / Network Engineer
Advanced Support Tech
Hardware / Network Engineer
#717721
Remote / WFH
Hometown Tech
Job Description
Advanced Support Tech
Company: Hometown Tech
Location: Wisconsin, within 30 miles of Sharon, WI
Employment Type: Full-Time, Salaried
Reports To: President
Directed By: System Architect
Salary Range: $50,000–$65,000 annually
About Hometown Tech
Hometown Tech provides reliable, secure, and practical IT support for businesses, schools, and municipalities throughout Walworth County and surrounding areas. We work closely with our clients to manage their technology environments, solve problems efficiently, and deliver dependable support both remotely and onsite.
We are looking for an experienced Advanced Support Tech to join our team and help support a wide range of client environments, including Microsoft cloud, hybrid domain, endpoint management, networking, and end-user systems.
Position Summary
The Advanced Support Tech provides high-level IT support and operational administration for Hometown Tech’s business, school, and municipal clients. This role is responsible for independently resolving moderate to high complexity technical issues across desktop, network, Microsoft cloud, and hybrid environments.
This position includes a mix of remote work from home and onsite support at client locations. The Advanced Support Tech works closely with the System Architect and other team members to deliver reliable, secure, and efficient IT services.
This role is ideal for someone with strong troubleshooting skills, broad technical experience, and the ability to work independently in a fast-paced small business environment.
Key Responsibilities
Provide advanced desktop and end-user support for Windows, ChromeOS, and common business applications
Troubleshoot and resolve moderate to high complexity hardware, software, connectivity, and infrastructure issues
Administer and support Microsoft 365, Microsoft Entra ID, on-prem Active Directory, and hybrid environments
Create, modify, and manage user accounts, groups, permissions, licensing, and related administrative tasks
Configure and deploy workstations, laptops, networking equipment, and other client hardware
Troubleshoot authentication, access control, synchronization, DNS, Group Policy, device compliance, and cloud service issues
Support and maintain Microsoft Intune and endpoint management systems
Assist with administration and troubleshooting of Google Workspace environments
Perform network support involving firewalls, gateways, switches, VLANs, VPNs, DNS, and Wi-Fi systems
Complete onsite deployments, upgrades, hardware replacements, and infrastructure installations
Participate in project implementation tasks under the direction of the System Architect
Provide technical guidance and assistance to Support Techs when needed
Travel regularly to client sites in Walworth County and surrounding areas
Participate in an on-call rotation as needed
Document work performed and maintain accurate technical documentation
Escalate architectural, security, or highly specialized issues when appropriate
Knowledge and Skills
The ideal candidate will have:
Strong understanding of IT support and systems administration concepts
Strong working knowledge of Microsoft 365, Microsoft Entra ID, Active Directory, and hybrid environments
Experience with endpoint management platforms, especially Microsoft Intune
Solid understanding of networking concepts, including firewalls, switches, VLANs, VPNs, DNS, and Wi-Fi
General knowledge of Google Workspace administration
Strong troubleshooting and analytical problem-solving skills
Ability to independently manage technical tasks and prioritize workload effectively
Clear communication skills with both technical and non-technical users
Strong organizational skills and attention to detail
Initiative, accountability, and a willingness to continue learning new technologies
Experience and Education
2+ years of IT support, systems administration, or managed services experience preferred
Experience supporting Microsoft 365 and hybrid environments strongly preferred
Relevant certifications such as CompTIA Network+, Microsoft 365, Azure, or similar certifications are preferred but not required
Equivalent professional experience may substitute for formal education or certifications
Requirements
Must reside in Wisconsin within 30 miles of Sharon, WI
Relocation grace period may be considered
Valid driver’s license and reliable vehicle
Ability to pass a background check, required due to work with schools and municipalities
Ability to travel regularly to client sites in Walworth County and surrounding areas
Compensation and Benefits
Hometown Tech offers:
Salary range of $50,000–$65,000 annually
Medical, dental, and vision insurance
Employer-matching 401(k)
12 days of PTO per calendar year, prorated during the first year
Company-provided laptop
Flexible work environment with a mix of remote and onsite work
Why Join Hometown Tech?
At Hometown Tech, you will have the opportunity to work across a wide range of technologies and client environments while being part of a small, collaborative team. This role offers variety, independence, and the chance to make a direct impact for local businesses, schools, and municipalities.
If you enjoy solving technical problems, working directly with clients, and supporting real-world IT environments, we’d like to hear from you.
Pay: $50,000.00 - $65,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: Hybrid remote in Sharon, WI 53585
Report job
Company: Hometown Tech
Location: Wisconsin, within 30 miles of Sharon, WI
Employment Type: Full-Time, Salaried
Reports To: President
Directed By: System Architect
Salary Range: $50,000–$65,000 annually
About Hometown Tech
Hometown Tech provides reliable, secure, and practical IT support for businesses, schools, and municipalities throughout Walworth County and surrounding areas. We work closely with our clients to manage their technology environments, solve problems efficiently, and deliver dependable support both remotely and onsite.
We are looking for an experienced Advanced Support Tech to join our team and help support a wide range of client environments, including Microsoft cloud, hybrid domain, endpoint management, networking, and end-user systems.
Position Summary
The Advanced Support Tech provides high-level IT support and operational administration for Hometown Tech’s business, school, and municipal clients. This role is responsible for independently resolving moderate to high complexity technical issues across desktop, network, Microsoft cloud, and hybrid environments.
This position includes a mix of remote work from home and onsite support at client locations. The Advanced Support Tech works closely with the System Architect and other team members to deliver reliable, secure, and efficient IT services.
This role is ideal for someone with strong troubleshooting skills, broad technical experience, and the ability to work independently in a fast-paced small business environment.
Key Responsibilities
Provide advanced desktop and end-user support for Windows, ChromeOS, and common business applications
Troubleshoot and resolve moderate to high complexity hardware, software, connectivity, and infrastructure issues
Administer and support Microsoft 365, Microsoft Entra ID, on-prem Active Directory, and hybrid environments
Create, modify, and manage user accounts, groups, permissions, licensing, and related administrative tasks
Configure and deploy workstations, laptops, networking equipment, and other client hardware
Troubleshoot authentication, access control, synchronization, DNS, Group Policy, device compliance, and cloud service issues
Support and maintain Microsoft Intune and endpoint management systems
Assist with administration and troubleshooting of Google Workspace environments
Perform network support involving firewalls, gateways, switches, VLANs, VPNs, DNS, and Wi-Fi systems
Complete onsite deployments, upgrades, hardware replacements, and infrastructure installations
Participate in project implementation tasks under the direction of the System Architect
Provide technical guidance and assistance to Support Techs when needed
Travel regularly to client sites in Walworth County and surrounding areas
Participate in an on-call rotation as needed
Document work performed and maintain accurate technical documentation
Escalate architectural, security, or highly specialized issues when appropriate
Knowledge and Skills
The ideal candidate will have:
Strong understanding of IT support and systems administration concepts
Strong working knowledge of Microsoft 365, Microsoft Entra ID, Active Directory, and hybrid environments
Experience with endpoint management platforms, especially Microsoft Intune
Solid understanding of networking concepts, including firewalls, switches, VLANs, VPNs, DNS, and Wi-Fi
General knowledge of Google Workspace administration
Strong troubleshooting and analytical problem-solving skills
Ability to independently manage technical tasks and prioritize workload effectively
Clear communication skills with both technical and non-technical users
Strong organizational skills and attention to detail
Initiative, accountability, and a willingness to continue learning new technologies
Experience and Education
2+ years of IT support, systems administration, or managed services experience preferred
Experience supporting Microsoft 365 and hybrid environments strongly preferred
Relevant certifications such as CompTIA Network+, Microsoft 365, Azure, or similar certifications are preferred but not required
Equivalent professional experience may substitute for formal education or certifications
Requirements
Must reside in Wisconsin within 30 miles of Sharon, WI
Relocation grace period may be considered
Valid driver’s license and reliable vehicle
Ability to pass a background check, required due to work with schools and municipalities
Ability to travel regularly to client sites in Walworth County and surrounding areas
Compensation and Benefits
Hometown Tech offers:
Salary range of $50,000–$65,000 annually
Medical, dental, and vision insurance
Employer-matching 401(k)
12 days of PTO per calendar year, prorated during the first year
Company-provided laptop
Flexible work environment with a mix of remote and onsite work
Why Join Hometown Tech?
At Hometown Tech, you will have the opportunity to work across a wide range of technologies and client environments while being part of a small, collaborative team. This role offers variety, independence, and the chance to make a direct impact for local businesses, schools, and municipalities.
If you enjoy solving technical problems, working directly with clients, and supporting real-world IT environments, we’d like to hear from you.
Pay: $50,000.00 - $65,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: Hybrid remote in Sharon, WI 53585
Report job
