Verified Job
Clerical - Administrative
Administrator (Support & Operations)
Clerical - Administrative
#737337
Remote / WFH
HCLTech
Job Description
Full job description
City Of Southampton (b), England
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Desk side services Administrator, Provide onsite and remote technical support for desktops, laptops, mobile devices, and peripherals.
Manage service tickets, ensuring timely resolution and clear documentation.\\\\r\\\\nSupport user accounts, permissions, and access within enterprise systems (e.g., Active Directory, M365)
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Provide onsite and remote technical support for desktops, laptops, mobile devices, and peripherals. Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues. Install, configure, and maintain operating systems, applications, and security tools. Manage service tickets, ensuring timely resolution and clear documentation. Support user accounts, permissions, and access within enterprise systems (e.g., Active Directory, M365).
Skill Requirements
Windows OS , AD , M365, security Tools , HW support
Other Requirements
Provide onsite and remote technical support for desktops, laptops, mobile devices, and peripherals. Key Responsibilities
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City Of Southampton (b), England
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Desk side services Administrator, Provide onsite and remote technical support for desktops, laptops, mobile devices, and peripherals.
Manage service tickets, ensuring timely resolution and clear documentation.\\\\r\\\\nSupport user accounts, permissions, and access within enterprise systems (e.g., Active Directory, M365)
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Provide onsite and remote technical support for desktops, laptops, mobile devices, and peripherals. Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues. Install, configure, and maintain operating systems, applications, and security tools. Manage service tickets, ensuring timely resolution and clear documentation. Support user accounts, permissions, and access within enterprise systems (e.g., Active Directory, M365).
Skill Requirements
Windows OS , AD , M365, security Tools , HW support
Other Requirements
Provide onsite and remote technical support for desktops, laptops, mobile devices, and peripherals. Key Responsibilities
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