Verified Job
Clerical - Administrative
Administrative Support Officer
Clerical - Administrative
#761316
Remote / WFH
Home Office
Job Description
Details
Reference number
473242
Salary
£34,920 - £34,920
GBP
Job grade
Administrative Officer
Contract type
Permanent
Business area
HO - Immigration Enforcement
Type of role
Operational Delivery
Working pattern
Full-time, Part-time, Compressed hours
Number of jobs available
1
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Croydon
About the job
Job summary
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.
Immigration Enforcement is responsible for enforcing the governments immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. We also aim to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.
We are seeking an Administrative Officer (AO) to provide critical admin and co-ordination support across the end-to-end process. The successful candidate will play a key role in monitoring and maintaining the teams shared mailbox, acting as a central point of contact for external licensing partners, including local police forces and local authorities, and representing the Home Office in communications. They will be responsible for maintaining accurate systems, and ensuring review packs are prepared, dispatched and tracked efficiently to support timely licensing enforcement.
The post holder will provide a vital liaison function between the Licensing Team and local authorities, particularly in relation to premises licence requests.
Job description
Interventions, Sanctions and Compliance (ISC) sits within Immigration Enforcement and is responsible for implementing, overseeing, and operating measures designed to ensure only those eligible to access work, benefits and services can do so. Its aim is to encourage compliance with the immigration rules, a critical component of the overall enforcement effort to tackle illegal migration.
The Licensing Compliance Team (LCT) leads IEs response to handling cases where licensees are suspected and/or found to be in breach of licensing conditions, particularly by employing individuals without the right to work in the UK. This is a key element of the Home Office Illegal Working strategy.
Many businesses, and business owners, hold a licence to sell ******* and/or late-night refreshments. This is issued by a local authority and certain conditions must be met, such as compliance with immigration legislation. If conditions are not met, a licence can be suspended or revoked.
Built on a framework of compliance and deterrence, this ensures; Those without eligibility are less likely to be able to live and work in the UK. Third-party providers, such as employers and landlords, meet their legal obligations and understand their responsibilities. Public funds are protected.
You may be required to undertake the same or a similar role within a different team or teams (where possible, at your base location or within reasonable travel distance), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.
Key responsibilities
As this is a newly established role, responsibilities will evolve over time. However, the primary duties are expected to include (but are not limited to):
Managing the team mailbox, responding to enquiries, and liaising with relevant Home Office teams and stakeholders to ensure timely and accurate responses.
Submitting requests for premises licences to local authorities.
Redacting review packs following completion by caseworkers, ensuring accuracy and compliance with relevant guidance.
Coordinating the dispatch of review packs and monitoring delivery to ensure successful receipt.
Updating PRONTO and other tracking systems, ensuring records are accurate and up to date.
Working pattern
This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 30 hours per week due to business requirements.
Person specification
Essential criteria:
Excellent stakeholder engagement skills, with a proven ability to build and maintain effective working relationships with internal and external partners.
Strong written and verbal communication skills, with a high level of concentration and attention to detail.
Confidence in representing Home Office interests and communicating professionally with a range of stakeholders.
Willingness to undertake training and develop new skills and knowledge.
Ability to work at pace, adapting to changing demands and priorities while maintaining accuracy.
Desirable Criteria:
Knowledge of the immigration system and enforcement powers/processes.
Behaviours
We'll assess you against these behaviours during the selection process:
Managing a Quality Service
Working Together
Delivering at Pace
Changing and Improving
Benefits
In addition to your salary, a career with the Home Office offers a range of benefits, including:
Learning and development tailored to your role
A Civil Service pension with an employer contribution of 28.97%.
In-year reward scheme for one-off or sustained exceptional personal or team achievements.
25 days annual leave on appointment, rising with service to 30 days.
Eight days of public holidays, plus one additional privilege day.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
See more of our benefits on our careers website.
Sign-up on our website to receive emails with information about careers at the Home Office.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Ability and Experience.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.
After submission of this first stage, you will be invited to complete the following Civil Service Verbal test.
Online Test by 12th August 2026
If you successfully pass the Civil Service Verbal tests, you will be invited to complete the full application form. Please complete the online tests as soon as possible (within 24-48 hours is recommended). If you fail to complete the online tests or full application before the deadline, your application will be withdrawn.
Guidance for the Civil Service test will be available when you are invited to take the test. The online tests are accessed via the Civil Service Jobs website.
You cannot complete the tests on a mobile phone or tablet.
You will be directed to the Talogy - True Talent Scheduled Maintenance Window Webpage for online tests during an outage.
Our online test supplier will be performing scheduled maintenance between 3 p.m. and Midnight on 4th August 2026. You will be unable to access tests during this period.
If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.
Following successful completion of your test/s, you will then be asked to complete the full application form.
2. Application by 12th August 2026
As part of the application process, you will be asked to complete:
Personal Statement (maximum 500 words).
The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
3. Sift from 14th August 2026
The sift will be held on the Personal Statement.
4. Interview from 7th September 2026
If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions. All Behaviours listed in the selection process will be scored at the interview.
The interview will take place in person at 2 Ruskin Square, Croydon.
Travel expenses will not be reimbursed.
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
Problems during the application process
If you experience problems accessing this advert, or you think youve made a mistake on an initial application, please contact [email protected], including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.
Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.
Reserve List
A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.
Breaking Tied Scores
The behaviours and strengths have been ranked in order of importance to enable us to differentiate between candidates with tied interview scores.
Standards
All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.
Further Information
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Integrity Check
As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force or Immigration Enforcement. For further information on what this involves, please visit our website.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Home Office Resourcing Centre
Email : [email protected]
Recruitment team
Email : [email protected]
Further information
If you feel that your application has not been treated in accordance with the Civil Service Recruitment Principles. and you wish to make a complaint, then contact the Government Recruitment Service via [email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
Reference number
473242
Salary
£34,920 - £34,920
GBP
Job grade
Administrative Officer
Contract type
Permanent
Business area
HO - Immigration Enforcement
Type of role
Operational Delivery
Working pattern
Full-time, Part-time, Compressed hours
Number of jobs available
1
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Croydon
About the job
Job summary
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.
Immigration Enforcement is responsible for enforcing the governments immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. We also aim to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.
We are seeking an Administrative Officer (AO) to provide critical admin and co-ordination support across the end-to-end process. The successful candidate will play a key role in monitoring and maintaining the teams shared mailbox, acting as a central point of contact for external licensing partners, including local police forces and local authorities, and representing the Home Office in communications. They will be responsible for maintaining accurate systems, and ensuring review packs are prepared, dispatched and tracked efficiently to support timely licensing enforcement.
The post holder will provide a vital liaison function between the Licensing Team and local authorities, particularly in relation to premises licence requests.
Job description
Interventions, Sanctions and Compliance (ISC) sits within Immigration Enforcement and is responsible for implementing, overseeing, and operating measures designed to ensure only those eligible to access work, benefits and services can do so. Its aim is to encourage compliance with the immigration rules, a critical component of the overall enforcement effort to tackle illegal migration.
The Licensing Compliance Team (LCT) leads IEs response to handling cases where licensees are suspected and/or found to be in breach of licensing conditions, particularly by employing individuals without the right to work in the UK. This is a key element of the Home Office Illegal Working strategy.
Many businesses, and business owners, hold a licence to sell ******* and/or late-night refreshments. This is issued by a local authority and certain conditions must be met, such as compliance with immigration legislation. If conditions are not met, a licence can be suspended or revoked.
Built on a framework of compliance and deterrence, this ensures; Those without eligibility are less likely to be able to live and work in the UK. Third-party providers, such as employers and landlords, meet their legal obligations and understand their responsibilities. Public funds are protected.
You may be required to undertake the same or a similar role within a different team or teams (where possible, at your base location or within reasonable travel distance), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.
Key responsibilities
As this is a newly established role, responsibilities will evolve over time. However, the primary duties are expected to include (but are not limited to):
Managing the team mailbox, responding to enquiries, and liaising with relevant Home Office teams and stakeholders to ensure timely and accurate responses.
Submitting requests for premises licences to local authorities.
Redacting review packs following completion by caseworkers, ensuring accuracy and compliance with relevant guidance.
Coordinating the dispatch of review packs and monitoring delivery to ensure successful receipt.
Updating PRONTO and other tracking systems, ensuring records are accurate and up to date.
Working pattern
This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 30 hours per week due to business requirements.
Person specification
Essential criteria:
Excellent stakeholder engagement skills, with a proven ability to build and maintain effective working relationships with internal and external partners.
Strong written and verbal communication skills, with a high level of concentration and attention to detail.
Confidence in representing Home Office interests and communicating professionally with a range of stakeholders.
Willingness to undertake training and develop new skills and knowledge.
Ability to work at pace, adapting to changing demands and priorities while maintaining accuracy.
Desirable Criteria:
Knowledge of the immigration system and enforcement powers/processes.
Behaviours
We'll assess you against these behaviours during the selection process:
Managing a Quality Service
Working Together
Delivering at Pace
Changing and Improving
Benefits
In addition to your salary, a career with the Home Office offers a range of benefits, including:
Learning and development tailored to your role
A Civil Service pension with an employer contribution of 28.97%.
In-year reward scheme for one-off or sustained exceptional personal or team achievements.
25 days annual leave on appointment, rising with service to 30 days.
Eight days of public holidays, plus one additional privilege day.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
See more of our benefits on our careers website.
Sign-up on our website to receive emails with information about careers at the Home Office.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Ability and Experience.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.
After submission of this first stage, you will be invited to complete the following Civil Service Verbal test.
Online Test by 12th August 2026
If you successfully pass the Civil Service Verbal tests, you will be invited to complete the full application form. Please complete the online tests as soon as possible (within 24-48 hours is recommended). If you fail to complete the online tests or full application before the deadline, your application will be withdrawn.
Guidance for the Civil Service test will be available when you are invited to take the test. The online tests are accessed via the Civil Service Jobs website.
You cannot complete the tests on a mobile phone or tablet.
You will be directed to the Talogy - True Talent Scheduled Maintenance Window Webpage for online tests during an outage.
Our online test supplier will be performing scheduled maintenance between 3 p.m. and Midnight on 4th August 2026. You will be unable to access tests during this period.
If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.
Following successful completion of your test/s, you will then be asked to complete the full application form.
2. Application by 12th August 2026
As part of the application process, you will be asked to complete:
Personal Statement (maximum 500 words).
The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
3. Sift from 14th August 2026
The sift will be held on the Personal Statement.
4. Interview from 7th September 2026
If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions. All Behaviours listed in the selection process will be scored at the interview.
The interview will take place in person at 2 Ruskin Square, Croydon.
Travel expenses will not be reimbursed.
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
Problems during the application process
If you experience problems accessing this advert, or you think youve made a mistake on an initial application, please contact [email protected], including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.
Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.
Reserve List
A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.
Breaking Tied Scores
The behaviours and strengths have been ranked in order of importance to enable us to differentiate between candidates with tied interview scores.
Standards
All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.
Further Information
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Integrity Check
As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force or Immigration Enforcement. For further information on what this involves, please visit our website.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Home Office Resourcing Centre
Email : [email protected]
Recruitment team
Email : [email protected]
Further information
If you feel that your application has not been treated in accordance with the Civil Service Recruitment Principles. and you wish to make a complaint, then contact the Government Recruitment Service via [email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
