Verified Job
Accounting - Finance
Account Manager VitalCALL
Accounting - Finance
#716500
Remote / WFH
Chubb Fire & Security Pty Ltd
Job Description
About Us
VitalCALL is Australia’s original provider of 24/7 personal emergency response alarms, helping keep people safe every day. Backed by Chubb and powered by API Group, global leaders in fire safety and security, you’ll join an organisation with over 200 years of experience protecting people, property, and communities worldwide.
At VitalCALL, everything we do is centred around helping people feel safe and supported. In this role, you’ll deliver caring, professional service built on empathy, respect, and genuine human connection. You’ll be joining a global organisation where your work truly matters making a real and measurable
About the Role
Grow relationships | Change lives | Deliver with purpose
At VitaCALL, we believe great account management is about more than maintaining relationships; it’s about creating meaningful partnerships that support people to live safely and independently. We’re looking for an Account Manager who brings commercial focus, emotional intelligence, and genuine care to every interaction.
As our Account Manager, you’ll be responsible for managing and growing a portfolio of existing customers, referral partners, and business accounts across NSW & ACT.
You’ll take a proactive, consultative approach to account management, building trusted relationships, uncovering opportunities, and ensuring customers receive a high standard of service at every stage of their journey.
This role is ideal for someone who can balance commercial performance with strong customer care; someone who knows that long-term success comes from building trust, delivering value, and creating lasting partnerships.
Key Responsibilities
Account Growth and Commercial Performance
Manage and grow a portfolio of existing accounts across your territory or sector
Identify opportunities for upselling, cross-selling, renewals, and service expansion
Deliver against account growth, retention, and activity targets
Lead account conversations around pricing, proposals, service solutions, and renewals
Maintain accurate account plans, forecasts, pipeline activity, and CRM records
Relationship Management
Build strong, long-term relationships with clients, referral partners, and stakeholders
Become a trusted point of contact by providing proactive, responsive, and solutions-focused support
Conduct regular account reviews to understand customer needs and identify growth opportunities
Strengthen partnerships through consistent engagement and high-quality service
Collaborate with internal teams to ensure a seamless customer experience
Customer Outcomes and Service Excellence
Support onboarding and implementation for new and existing accounts
Resolve issues and escalations in a timely, professional, and customer-focused way
Monitor customer satisfaction, engagement, and retention across your portfolio
Ensure account activity aligns with internal processes, service standards, and compliance requirements
Share customer insights and feedback to support continuous improvement
About You
We’re looking for someone who is confident, professional, and highly relationship-focused, with the ability to manage accounts strategically while delivering a great client experience.
To be successful in this role, you will ideally have:
Experience in account management managing multiple complex accounts
A strong track record of growing accounts and building long-term client relationships
Excellent communication across all stakeholder engagement
Strong commercial awareness and the ability to identify opportunities for growth
A proactive, organised, and self-motivated approach
Experience using CRM systems, ideally Salesforce
A current driver’s licence
Highly Regarded
Experience in aged care, healthcare, or a related industry
Knowledge of the PERS industry
Benefits and Perks
Comprehensive training and ongoing development to support your career progression
Competitive salary, car and sales incentive plan
Flexible working arrangements
Free onsite parking
A supportive, collaborative team environment
Access to a company discount portal across thousands of retailers, including insurance, health, and groceries
Fitness Passport access for you and your family
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.
Información adicional
Sobre nosotros, nuestra cultura y lo que podemos ofrecerle
Fundada hace más de 200 años, Chubb Fire & Security es una empresa global cuya motivación reside en mantener a las personas y al mundo seguros. Proporcionamos sistemas, equipos y servicios esenciales, desde vigilancia CCTV digital y alarmas contra intrusos, hasta sistemas de detección y extinción de incendios. Nuestra completa variedad de productos y servicios innovadores satisface las necesidades de una amplia gama de clientes, desde negocios independientes locales hasta muchas de las empresas del FTSE 100.
Creemos que ofrecemos una cultura laboral única, donde usted es tan importante para nosotros como nuestros clientes, y queremos que eso sea lo que sienta cada día. Estamos orgullosos de facilitar una formación extensa a todos nuestros nuevos asesores, prestándoles un apoyo total y permitiéndoles prosperar en sus nuevos puestos y más allá, con oportunidades continuas de desarrollo profesional a lo largo de su trayectoria profesional con nosotros.
VitalCALL is Australia’s original provider of 24/7 personal emergency response alarms, helping keep people safe every day. Backed by Chubb and powered by API Group, global leaders in fire safety and security, you’ll join an organisation with over 200 years of experience protecting people, property, and communities worldwide.
At VitalCALL, everything we do is centred around helping people feel safe and supported. In this role, you’ll deliver caring, professional service built on empathy, respect, and genuine human connection. You’ll be joining a global organisation where your work truly matters making a real and measurable
About the Role
Grow relationships | Change lives | Deliver with purpose
At VitaCALL, we believe great account management is about more than maintaining relationships; it’s about creating meaningful partnerships that support people to live safely and independently. We’re looking for an Account Manager who brings commercial focus, emotional intelligence, and genuine care to every interaction.
As our Account Manager, you’ll be responsible for managing and growing a portfolio of existing customers, referral partners, and business accounts across NSW & ACT.
You’ll take a proactive, consultative approach to account management, building trusted relationships, uncovering opportunities, and ensuring customers receive a high standard of service at every stage of their journey.
This role is ideal for someone who can balance commercial performance with strong customer care; someone who knows that long-term success comes from building trust, delivering value, and creating lasting partnerships.
Key Responsibilities
Account Growth and Commercial Performance
Manage and grow a portfolio of existing accounts across your territory or sector
Identify opportunities for upselling, cross-selling, renewals, and service expansion
Deliver against account growth, retention, and activity targets
Lead account conversations around pricing, proposals, service solutions, and renewals
Maintain accurate account plans, forecasts, pipeline activity, and CRM records
Relationship Management
Build strong, long-term relationships with clients, referral partners, and stakeholders
Become a trusted point of contact by providing proactive, responsive, and solutions-focused support
Conduct regular account reviews to understand customer needs and identify growth opportunities
Strengthen partnerships through consistent engagement and high-quality service
Collaborate with internal teams to ensure a seamless customer experience
Customer Outcomes and Service Excellence
Support onboarding and implementation for new and existing accounts
Resolve issues and escalations in a timely, professional, and customer-focused way
Monitor customer satisfaction, engagement, and retention across your portfolio
Ensure account activity aligns with internal processes, service standards, and compliance requirements
Share customer insights and feedback to support continuous improvement
About You
We’re looking for someone who is confident, professional, and highly relationship-focused, with the ability to manage accounts strategically while delivering a great client experience.
To be successful in this role, you will ideally have:
Experience in account management managing multiple complex accounts
A strong track record of growing accounts and building long-term client relationships
Excellent communication across all stakeholder engagement
Strong commercial awareness and the ability to identify opportunities for growth
A proactive, organised, and self-motivated approach
Experience using CRM systems, ideally Salesforce
A current driver’s licence
Highly Regarded
Experience in aged care, healthcare, or a related industry
Knowledge of the PERS industry
Benefits and Perks
Comprehensive training and ongoing development to support your career progression
Competitive salary, car and sales incentive plan
Flexible working arrangements
Free onsite parking
A supportive, collaborative team environment
Access to a company discount portal across thousands of retailers, including insurance, health, and groceries
Fitness Passport access for you and your family
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.
Información adicional
Sobre nosotros, nuestra cultura y lo que podemos ofrecerle
Fundada hace más de 200 años, Chubb Fire & Security es una empresa global cuya motivación reside en mantener a las personas y al mundo seguros. Proporcionamos sistemas, equipos y servicios esenciales, desde vigilancia CCTV digital y alarmas contra intrusos, hasta sistemas de detección y extinción de incendios. Nuestra completa variedad de productos y servicios innovadores satisface las necesidades de una amplia gama de clientes, desde negocios independientes locales hasta muchas de las empresas del FTSE 100.
Creemos que ofrecemos una cultura laboral única, donde usted es tan importante para nosotros como nuestros clientes, y queremos que eso sea lo que sienta cada día. Estamos orgullosos de facilitar una formación extensa a todos nuestros nuevos asesores, prestándoles un apoyo total y permitiéndoles prosperar en sus nuevos puestos y más allá, con oportunidades continuas de desarrollo profesional a lo largo de su trayectoria profesional con nosotros.
