Account Manager - Inside Sales

Location
Melbourne VIC
 
Benefits
Pulled from the full job description
Employee discount
Work from home
Parental leave
 
Full job description
Join Our Sales Evolution at Team Global Express!

At Team Global Express (TGE) , we're reshaping the way Australia delivers. As part of our transformative growth journey, we're looking for a proactive, customer-focused Inside Sales Account Manager to join our high-performing sales team. If you're driven by building strong client relationships, uncovering new opportunities, and delivering outstanding service — this could be your next move.

What You’ll Be Doing:

As an Inside Sales Account Manager , you’ll manage a state-based customer portfolio primarily through phone, Teams, and occasional face-to-face meetings. Your role supports our broader SME customer base, focused on relationship management, retention, and new business development .

Account Management Responsibilities:

Manage and grow a designated customer portfolio
Build strong, long-term relationships through regular contact and call cycles
Drive customer engagement, retention, and satisfaction
Implement General Rate Increases (GRI) and manage rate-related discussions
Handle freight compliance, contract negotiation, and customer off-boarding if required
Address queries and escalations, including quotes, vendor forms, and stop trades
Deliver insightful business reviews and manage customer reporting
New Business Development:

Conduct cold calling and lead generation campaigns
Onboard new customers and manage operational handover, including Dangerous Goods
Generate and share tailored rate offers through DocuSign
Guide new customers on our shipping platform ‘MyTeamGE’
Support ‘unmanaged’ customers within Tasmania where needed
CRM Sales Process Excellence:

Maintain accurate records and activity tracking in Salesforce
Ensure call cycle frequencies and contact details are up to date
Monitor and influence share of wallet performance
Support sales campaigns and participate in trade shows or interstate travel as required
What We’re Looking For:

Previous experience in inside sales, customer account management, or business development
Comfortable managing phone-based and digital client relationships
Excellent communication, negotiation, and problem-solving skills
Proficient in using Salesforce or similar CRM platforms
Highly organised, driven, and passionate about customer success
Ability to analyse trends and offer tailored solutions to customer needs
A team player who thrives in a collaborative, results-driven environment
Valid Driver’s Licence
A degree in Business, Sales, Marketing or Logistics (desirable)
What Success Looks Like:

Achieving revenue and new business targets
Maintaining customer engagement via regular call cycle contact
Logging all activity and customer insights in Salesforce
100% GRI compliance and retention performance
Delivering positive, proactive customer outcomes across your portfolio
Why Join Team Global Express?

A national business undergoing exciting transformation
Supportive, people-first culture where your contribution matters
A structured Inside Sales model focused on SME growth
Career development and professional growth opportunities
Tools, systems, and support to enable your success
Be Part of the Movement

Team Global Express is more than just freight — we’re delivering change. If you’re ready to be part of a team that values customer relationships, performance, and progress, apply today and let’s move forward together.

Apply now and build your future with Team Global Express!

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards

Upskilling, training, mentoring and more to support your career development journey

Fun and practical employee perks and discounts

Flexible work, including work from home

Inclusive parental leave policy that supports all parents carers

Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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