Account Coordinator (Customer Service)

Full job description
Full-time
Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Join our Australian Steel Markets business in our Customer Service Team as an Account Coordinator based in Mt Waverley VIC. As an Account Coordinator, you’ll be at the centre of how we connect with and support our customers. Your initiative and customer-first mindset will be valued every day, with your contribution directly supporting exceptional customer service.

Whether you're starting out, switching careers, or looking to build on early experience, this is your opportunity to join a team that supports development, values curiosity, and helps you build a career with purpose.

This is a dynamic role where you’ll learn how our business operates from the inside out, supporting a dedicated portfolio of customers and working with teams across the business. It’s hands-on, fast-paced, and deeply rewarding, and you’ll be supported every step of the way.

Want to hear what it’s like from the team? Visit https://careers.smartrecruiters.com/BlueScope/asm-customer-service-2

What Will You Do?

In this role, you’ll support your own portfolio of customers, being their go-to point of contact. You’ll also:

support your own portfolio of customers, becoming their go-to point of contact
help deliver the right products at the right time, aligned to customer needs
provide updates and insights to customers and internal teams
collaborate with teams such as supply chain, sales, and operations to provide solutions for customers
identify improvements with our systems and processes, assisting with implementing changes for internal teams and customers
More About You

If you’re enthusiastic, customer-focused, open to learning, and enjoy working with people, we will teach you the rest. You’ll bring:

an ability to resolve issues and identify solutions
a proactive mindset and a genuine interest in customer service
clear written and verbal communication skills and the ability to build strong relationships
high attention to detail, time management, and prioritisation skills
comfort using digital platforms and a willingness to learn new systems
Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:

Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”

Come and discover us at www.bluescope.com/auscareers

Join us, creating strength for the future. Read more