Land Access Engagement Officer

Full job description
To protect and strengthen Arrow Energy’s social licence to operate by managing landholder complaints, claims, and land access rule incidents in line with procedures and regulations.

Salary + Super + incentive scheme + employee benefits
Brisbane, Australia
Flexible hybrid WFH / Office arrangement

About Us
Arrow Energy is a Queensland-based producer of natural gas and electricity to power homes, business, and industries.
Our Surat Gas Project is a 27-year project that will have the capability to produce enough natural gas to power the equivalent of more than four million homes every day.
Arrow proudly contributes to areas where we work through job creation, local spend, road upgrades, and social investment.
We employ around 500 people and contractors, and have offices in Dalby, Chinchilla, and Brisbane.
Arrow is a joint venture of two of the world’s largest oil and gas companies – Shell and PetroChina.

Our Culture
At Arrow, safety is our highest priority and our values – respect, lead, own, solve and integrate – underpin everything we do.
At Arrow, everyone belongs. We have a high performance culture that celebrates diversity and inclusivity, as one of our key foundations. We believe that enabling people to bring their whole selves to work creates a thriving and successful culture.

You will be Rewarded
We recruit talented and motivated people who are passionate about contributing to our journey.
Your appointment will be met with ongoing training and development opportunities, to ensure your greatest potential is realised.

Our Benefits:
An attractive remuneration package
Annual incentive scheme based on company individual performance
Flexible working arrangements – combine work from anywhere and the office with flexible start and finish times
Ongoing learning and professional development opportunities
Employee Benefits Program - $3000 per year to cover insurances/electricity rebates
Novated leasing, corporate discount programs, lifestyle benefit, specialist health care service access, annual flu shot skin check and Employee Assistance Program
Gender neutral leave policies, including paid primary and secondary carers’ leave.
Bonus 5 days annual leave awarded at 5 year anniversary

We have a high-performance culture that embraces diversity and rewards quality work.
To meet our growing demands, we are looking for a Land Access Engagement Officer to join our team.

The Role: Reporting to the Process Performance Manager, primary purpose of this role is to protect and strengthen Arrow Energy’s social licence to operate by managing landholder complaints, claims, and land access rule incidents in line with procedures and regulations. The role also ensures consistent landholder communications, maintains key procedures and resources, leads stakeholder awareness campaigns, and drives business and departmental improvement initiatives

This is a Brisbane based position and will require occasional travel to our field operations as required, with plenty of notice.

In addition, you will:
Demonstrate a personal commitment to consistently role model Arrow’s values, code of conduct, safety and the environment.
Establish positive and productive working relationships with key stakeholders.
Model inclusive behaviours to create a safe environment where different views and perspectives are encouraged and valued.
Actively manage landholder complaints and claims by thoroughly assessing issues, ensuring accurate documentation, investigating incidents, and collaborating with internal teams to achieve timely resolution in compliance with company procedures and regulatory requirements.
Prepare and deliver concise monthly reports to senior management on incidents, trends, and corrective actions to support continuous improvement and reinforce Arrow’s social licence to operate. Lead internal awareness and engagement initiatives to strengthen stakeholder understanding of land access requirements and processes, helping to minimise landholder complaints and land access rule incidents.
Identify, lead, and implement business improvement initiatives within landholder claims, land access rule incident management, and the broader department by monitoring insights, gathering stakeholder feedback, and evaluating outcomes to enhance operational efficiency and maintain regulatory compliance in alignment with Arrow’s strategic objectives.
Drive proactive assurance activities across land access procedures, including the accurate recording of landholder interactions and effective document management.
Ensure consistency and quality in landholder communications by developing templates and standard messaging in collaboration with internal stakeholders, and by maintaining and updating the Land Access and Groundwater team’s SharePoint site.

About You
You will demonstrate excellent interpersonal and communication skills along with the ability to contribute to a high performing-team with a second-to-none focus on safety and integrity.

To be considered for this role, you will ideally have:
Degree qualified or demonstrated communication skills to an equivalent level, including strong written and verbal communication skills such as understanding and communicating technical information (i.e. legislation and regulations).
Proven experience working with a case management system or database i.e. Microsoft Dynamics and SharePoint.
Proven ability to identify key issues and address stakeholder concerns.
Negotiating skills to facilitate the appropriate resolution for disputes.

If you’re excited about this role however don’t meet all the criteria, we would still love to hear from you anyway. You may be the perfect candidate for this role or future roles with Arrow Energy.

We are committed to building and maintaining a diverse and inclusive workplace and genuinely encourage applications from all genders and Aboriginal and Torres Strait Islander candidates.

All applications will be considered with utmost confidentiality.

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