Settlement Support Officer

RACV’s Finance Company is a dynamic, fast-paced, and fun environment in which to work.

We have an exciting opportunity for a Compliance Officer to join our team to continue to provide a high level of service to our customers.

We offer a range of RACV benefits for our employees, such as:

Hybrid working arrangement

A supportive company culture

Extensive and ongoing training

Free Roadside Assistance

Career development Volunteering opportunities

About the Opportunity

As a Settlement and Support Specialist, reporting to the Team Leader, you will be last line of verification before loans are disbursed, ensuring all settlements across all franchises are compliant with RACV Finance's Lending Policy as well as ASIC, AFIA AUSTRAC guidelines.

Your key responsibilities will be:

Full decision-making responsibility for the Settlement and Compliance of secured personal loans

Communication of compliance irregularities to stakeholders

Supporting the broader Finance team in growing and expanding our business

Being an active participant within the finance team responsible for achieving team objectives and contributing to the growth of the business by achieving relevant individual KPI’s both behavioural and operational

What you’ll need to be successful:

Essential – Minimum 2 years in Finance or related automotive industry

Strong understanding of the Personal Loan credit process and risk assessment

Sound knowledge of NCCPA, Credit Act, Privacy Act, and other applicable legislation

Well-developed problem solving and negotiation skills

Strong interpersonal, relationship building and networking ability

Strong customer service skills

Great verbal and written communication skills

Superior attention to detail

The RACV difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application process

You can learn more about the RACV at racv.com.au/about-racv/our-people/work-at-racv.

Submit your CV via the link below.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment. Read more